This project outlines a practical approach to evolving service-centric operations in line with industry standards like TM Forum’s Autonomous Networks (AN) and ETSI’s Zero-touch Service Management (ZSM). By shifting from traditional NOC-SOC collaboration to a more service-focused model, it replaces manual, siloed processes with a unified digital platform. This enables communication service providers (CSPs) to enhance customer experience measurement, reduce traffic loss, and streamline cross-team collaboration through unified trouble ticketing. The proposal offers a framework for operational transformation that integrates technology, platforms, processes, and personnel. A key innovation is the use of Expected Demand Not Served (EDNS) metrics, introduced in IG1294, to prioritize operational quality. The digital enablement platform supports Service & Network Assurance (S&NA) through low-/no-code development tools, a converged data platform for analysis, and a system for anomaly-to-incident resolution, featuring multi-dimensional event correlation and closed-loop automation. The S&NA process provides near real-time service impact analysis and agile, automated workarounds to minimize service disruptions while network-level recovery takes place. This closed-loop system restores services quickly, addresses root causes, and rolls back workarounds post-recovery. CSPs also benefit from enhanced service and user-level monitoring, with advanced root cause analysis and cross-layer correlation. The transformation redefines support roles, evolving them into positions like Network Strategists and Data Analysts, aligning with the shift to service-centric operations. Overall, this framework empowers CSPs to replace outdated, rigid processes with a modern, agile system, improving operational efficiency and customer satisfaction.