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Harnessing GenAI's business value for operations transformation - Phase III

URN C25.0.774

Topics AI (Artificial Intelligence), Autonomous networks, Open Digital Architecture (ODA)

Enhance customer experience. Improve FME operations efficiency.

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This project provide a pragmatic step-based approach to service-centric operations evolution with visions of multiple standards development organizations, including TM Forum’s AO/AN/AOMM and ETSI’s Zero-touch Service Management (ZSM). Here we will target on leveraging GenAI for service-centric operations, AI assistant for HBB FME and MBB Copilot FME. Digital Twin Network (DTN) enabled EDNS (Expected Demand Not Served) and AI-algorithm to assess and prioritise service impact and enable NOC-centric operations. Service impact result will update with Call Center for customer care and also will update with network optimization and planning department for further network optimization work.