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GenAI-powered cognitive toolkit for network and service management - Phase III

URN C25.0.790
Topics 5G monetization, AI (Artificial Intelligence), Autonomous networks

Gen AI PaaS toolkit for dynamic 5G FWA networks - Scalable, Intent-driven automation, monetization, and personalized customer experiences

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As demand for fixed wireless access (FWA) accelerates—especially in regions with limited fiber infrastructure—CSPs face increasing complexity in scaling AI-driven functions for planning, provisioning, service assurance, and customer engagement. Traditionally, each use case required isolated AI models and infrastructure, limiting agility and increasing costs. This Catalyst provides a unified, production-ready genAI platform-as-a-service (PaaS) as a solution. It is designed to streamline how CSPs deploy, manage, and monetize 5G FWA. This solution centralizes task-specific AI models, large language models (LLMs), and hybrid retrieval-augmented generation (RAG) into a single, orchestrated platform. It builds on prior phases that introduced closed-loop automation, self-healing, and intent-based provisioning. It now applies these into a cohesive PaaS that supports diverse network and customer-facing tasks. The toolkit enables autonomous operation across domains. It detects faults, resolves issues, optimizes traffic, and recommends personalized offers—while reducing manual input and operating costs. Its hybrid RAG engine dynamically selects retrieval paths and applies tailored generation logic per task. This allows specialized models to operate alongside general LLMs with minimal conflict, increasing precision and automation at scale. TM Forum assets, including Open Digital Architecture (ODA) and AIOps frameworks, ensure standards compliance and seamless CSP integration. With this Catalyst, CSPs gain measurable improvements in operational efficiency, customer satisfaction, and monetization. KPIs include reduced mean time to resolution, higher self-healing rates, improved service uptime, and increased revenue from AI-driven offers. For underserved markets, the platform helps close the digital divide by supporting fast, reliable FWA deployments. By centralizing cognitive functions into a flexible, standards-based platform, this Catalyst finally empowers CSPs to scale 5G FWA profitably, accelerate time to market, and lead in AI-native service delivery.

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Explore the previous phases of this project

GenAI Powered toolkit for network & service management - Phase I

GenAI powered toolkit for network & service management - Phase II

Team members

BMC Software, Inc. logo
BT Group plc logo
Champion
Clarity Global Pty Ltd logo
Digital Nasional Berhad logo
Champion
EITC  (DU) logo
Champion
Philippine Long Distance Telephone Company (PLDT) logo
Champion
SMART COMMUNICATIONS, INC. logo
Champion
Sri Lanka Telecom PLC logo
Champion
Tech Mahindra Limited logo
TechNarts (Nart Bilişim) logo

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