This Moonshot Catalyst shows how telcos can leverage AI-generated content (AIGC) technologies to revolutionize business operations in the metaverse for advanced total experience and service operations.
Welcome to our exciting catalyst, "Revolutionizing Telecom Operations in the Metaverse with AIGC"! In DTW 2022, we embarked on phase I of this catalyst journey, named "Customer avatar unlock metaverse experience". We successfully designed and prototyped an intelligent digital avatar using cutting-edge GPT-3 and Web 3.0 technologies. This avatar serves as a bridge between customers and employees, greatly enhancing the overall telecom operation experience within the Metaverse. Building on this foundation, our phase II project, "The Metaverse experience: Re-inventing Telco business" in DTWA 2023, focused on creating valuable use scenarios for both customers and employees within an immersive workplace in the Metaverse. Now, in DTW 2023, we've reached an exciting milestone with our phase III project. We've integrated AI-generated content into the Metaverse, allowing Telcos to craft a dynamic environment that nurtures creativity, collaboration, and customer-centric solutions. To achieve this, we've designed and implemented AI copilots based on state-of-the-art GPT (Generative Pre-trained Transformer) technologies. These copilots empower Telcos to optimize their network infrastructure, streamline software development processes, and provide exceptional customer service. Ultimately, this integration enhances creativity and productivity within the enterprise Metaverse environment. If you'd like to delve deeper into our catalyst, you can explore the Catalyst Overview for key messages or take a quick look at the Arena Presentation Outline, aligned with TM Forum's template. For an in-depth understanding, you can download the full Project Briefing slide deck, which provides comprehensive insights into our catalyst. Throughout this initiative, we've prototyped various use scenarios to showcase how Telcos can leverage GPT technologies in the Metaverse continuum. Additionally, you'll discover supporting products such as the Digital Twin Platform, XR Studio, and AI Platform with TelcoGPT, enabling Telcos to unleash their creativity in building their unique Metaverse experiences. Enjoy the journey with us!
AISWare Digital Gemini
Catalyst summary infographic
Using AI-generated content to build an enterprise metaverse
Catalyst Storyline Demo
China Telecom Metaverse Workspace
AutoGPT for Customer Service
CodeGPT for Software Developer
Arena Presentation Outline
Email the members of the Catalyst team to request more details.
Empowering tomorrow's telecom by unleashing innovation through the fusion of generative AI and AIML for seamless customer experiences and digital excellence.
Transforming TM Forum assets from their static state into an actionable, executable and in a machine-readable.
Driving innovation in the telecommunications industry by automating network operation centers through our AI-driven virtual supporter