Company: 6D Technologies
Product Title: CANVAS/BSS Solution Stack v.11.0
eTOM & SID Version: 24.0
Conformance Type: Solution Conformance
Assessment Completion Date: July 2025
Detailed Certification Report: CANVAS/BSS Solution Stack v.11.0

General Overview

This document provides details of 6D Technologies’ Self-Assessment of its CANVAS/BSS Solution Stack v.11.0, against the following ODA Core Frameworks:

• Business Process Framework (eTOM) version 24.0
• Information Framework (SID) version 24.0

The assessment included a review of the methodology approach to process and information modeling, respectively against the TM Forum’s Business Process Framework (eTOM) and the Information Framework (SID) according to the specific processes and entities submitted in scope for the Assessment.

Solution Functionality/Capability Overview

CANVAS/BSS Solution Stack v.11.0 is a fully integrated, cloud-native Digital BSS platform purpose-built for Telecom and Digital Service Providers. It is designed to launch a mobile-first, web-first digital stack from Day 1, empowering operators to rapidly roll out end-to-end customer journeys for core telecom, IoT/M2M, Digital Services, and non-telco services.

Canvas is more than just a BSS—it is a modular, TM Forum ODA – aligned Digital IT stack that delivers simplicity, scalability, and agility. Built for today’s dynamic market needs, Canvas enables telecom operators to achieve operational excellence, maximize revenue, and deliver differentiated digital experiences.

Key Capabilities of Canvas:

• Multi-Domain Coverage: Supports Mobile GSM, Fixed Line, Broadband, IoT, and Enterprise services across B2B and B2C segments
• Mobile/Web-First Engagement: Comes with plethora of prebuilt customer journeys for acquisition, onboarding, usage, and self-care
• Omnichannel Experience Management: Seamless customer interactions across channels—app, web, IVR, USSD, retail, and social—ensuring consistent experience.
• Zero-Touch Order Management: Catalog-driven, rule-based orchestration engine for zero-touch order capture, validation, and fulfillment.
• Customer 360 & Contextual Insights: Consolidated customer view across services and channels with actionable insights for personalized engagement.
• Policy-Driven Configuration: Flexible business rule engine to rapidly configure plans, discounts, entitlements, and eligibility without code changes. AI-powered workflows to enhance automation and intelligence within product operations
• Security & Compliance Ready: Built-in support for regulatory compliance (e.g., GDPR, SOX), user access control, and data security policies.
• Cloud-Native and Scalable: Containerized, microservices-based architecture for horizontal scaling, high availability, and efficient resource utilization.
• DevOps & CI/CD Friendly: Supports agile delivery through automated testing, version control, release management, and continuous integration pipelines.
• Open Integration Layer: Internal and external integrations through Open APIs (TMF Aligned)
• Analytics & Reporting Framework: Embedded reporting engine to deliver real-time operational and business insights.

Canvas is designed in compliance with TM Forum’s Open Digital Architecture (ODA)—replacing legacy BSS with a componentized, cloud-native, microservices-driven approach. This enables DSPs to:

• Reduce integration complexity and accelerate time-to-market.
• Standardize business services using TM Forum Open APIs and a common data model.
• Seamlessly interoperate with 3rd party ecosystems using loosely coupled functional domains.

CANVAS is a comprehensive suite designed to support end-to-end telecom business operations across B2C and B2B domains. It comprises of critical modules such as Customer Relationship Management (CRM), Unified Product Catalogue, Billing & Invoicing, Customer Order and Service Order Management, Self-Care, and Case Management—enabling seamless customer lifecycle management and low-touch servicing. With dynamic product management, intelligent mediation, and convergent online/offline charging capabilities, the platform supports flexible monetization models and ensures accurate, scalable revenue management. Built-in Partner Relationship Management, Asset and Resource Management, Number Management, Lead Management, and Workforce modules further strengthen both retail and enterprise operations, while a centralized Notification Engine and Reporting System ensure timely communication and data-driven insights across the business to the required stakeholders.

At the technology core, the platform is aligned with TM Forum’s Open Digital Architecture (ODA), Open APIs and event driven integrations through de-coupling layer, ensuring modularity, reuse, and rapid ecosystem integration. The platform also has AI-enabled processes embedded across Product Management, Billing, and Customer domains to drive intelligent automation and reduce manual effort. From AI-based product creation, billing anomaly detection to personalized engagement and lifecycle optimization, AI enhances both operational efficiency and user experience on our platform.

Key Features of CANVAS/BSS Solution Stack v.11.0

The key features offered by CANVAS/BSS Solution Stack v.11.0 are as follows:

• Customer Relationship Management (CRM)
  • Customer onboarding with contract and document capture for retail and enterprise.
  • Full customer lifecycle and profile management.
  • Integrated customer care portal for assisted service interactions.
  • Unified customer views for real-time insights and service context.
• Case Management
  • Multi-channel case creation: assisted (agent, call center) and self-care (web, app).
  • Case categorization based on product/service type and customer tier.
  • Workflow-based routing and SLA-driven resolution tracking.
  • Support for case reassignments, escalations, and closure approvals.
• Customer Order Management (COM)
  • End-to-end order lifecycle orchestration.
  • Order decomposition and enrichment based on product type.
  • BPMN-driven order routing and workflow execution.
  • Order tracking and status updates with audit trails.
  • Integration to Provisioning for Fulfilment and Activation.
• Service Order Management (SOM)
  • Real-time service availability checks and validation.
  • Dynamic workflow creation for service activation and fulfillment.
  • Service order decomposition and backend orchestration.
  • Integrated status tracking for provisioning and assurance.
• Partner Relationship Management (PRM)
  • Partner onboarding, service usage tracking, and revenue sharing.
  • Manages partner onboarding, contracts, and SLA compliance with real-time visibility and performance tracking.
  • Interconnect as well as Roaming usage management with TAPIN/TAPOUT file processing.
  • Partner billing and settlement platform.
• Sales Lead Management
  • Lead capture from multiple sources and campaigns.
  • Assignment, tracking, and scoring leads.
  • Sales funnel visibility with conversion analytics.
  • Integration with CRM and product catalogs for quote generation.
• Unified Product Catalogue (UPC)
  • Centralized catalog for all products: services, devices, plans.
  • Product bundling with flexible pricing, discounts, and offers.
  • Dependency and eligibility rules configuration.
  • Product versioning and approval-based lifecycle governance.
• Convergent Charging System (CCS)
  • Real-time, near real-time and batch-based charging for services.
  • Unified rating engine for service-based pricing models.
  • Balance management, threshold checks, and session control.
  • Supports multi-technology convergence (3G/4G/5G).
  • Integration with mediation, UPC and billing systems for accurate rating and posting.
• Billing & Invoicing
  • Hierarchical account and billing relationship management.
  • Support for multiple billing cycles and charging models.
  • Multi-mode bill payments (online/offline) with real-time updates.
  • Automated dunning, dispute resolution, and adjustment workflows.
• Mediation
  • Collection and decoding of CDRs from various sources.
  • Real-time validation, filtering, and transformation of records.
  • Custom formatting, encoding, and routing to downstream systems.
  • Intelligent error handling and rerouting logic.
• Digital Service Delivery Platform (SDP)
  • Enables end-to-end subscription lifecycle management for digital services.
  • Captures and tracks subscriber consent with regulatory-compliant audit trails.
  • Facilitates real-time charging and messaging through integrated gateways.
• Asset and Resource Management (ARM)
  • Centralized inventory of all physical and logical assets across locations and networks.
  • Lifecycle tracking of assets from procurement to retirement with status visibility.
  • Support for asset categorization, tagging, and association with services or customers.
  • Integration with provisioning, order, and fault management for real-time resource allocation.
• Number Management
  • Number lifecycle from generation to retirement.
  • Categorization of numbers: premium, reserved, dynamic.
  • SIM bundling and number personalization (e.g., golden/patterned numbers).
  • Automated assignment and release processes.
• Workforce Management
  • Automated task scheduling and technician assignments based on skills and availability.
  • Real-time tracking of field staff with GPS and job progress visibility.
  • Mobile app for field teams to manage tasks, updates, and customer interactions.
  • Dashboards and reports to monitor workforce productivity and SLA adherence.
• Self-Care
  • Full customer account control via mobile/web interfaces.
  • Access to usage details, balance checks, plan upgrades, and support.
  • Real-time transaction execution with backend system integration.
  • Reduced dependency on customer service channels.
• Notification Engine
  • Centralized event-based notification platform.
  • Supports SMS, email, push notifications.
  • Configurable templates for campaigns, alerts, and reminders.
  • Rule-based trigger engine integrated with BSS workflows.
• Reporting System
  • Real-time and scheduled reporting for business and operations.
  • Role-based access to summary and detailed reports.
  • Customizable KPIs, dashboards, and export formats.
  • Product-wise, and usage-based insights.
• Decoupling Layer
  • Secure API GW for exposure of internal and external APIs.
  • Event-based integrations for real-time communication.
  • Robust integration services for seamless system interoperability.

6D Technologies’ CANVAS/BSS Solution Stack v.11.0 –Architecture >

Process coverage for JIO B2C System for JIO-Assist – Conformance Certification

eTOM and SID Certification Scope

The following figure presents the Business Process Framework Level 2 processes in scope for conformance certification. .

Level 2 process coverage for Customer Order Processing Management for 6D Technologies’ CANVAS/BSS Solution Stack v.11.0 Conformance Assessment

Level 1 ABEs –  SID coverage for 6D Technologies’ CANVAS/BSS Solution Stack v.11.0 Conformance  Assessment 

Detailed Certification Report:CANVAS/BSS Solution Stack v.11.0

For more information on 6D Technologies’ CANVAS/BSS Solution Stack v.11.0, please contact:

Sales Team, 6D Technologies’ CANVAS/BSS Solution Stack v.11.0: [email protected]

For any additional information on this ODA Conformance Certification Report, please contact TM Forum at [email protected]

Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.