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Conformance Certification: CSG International Singleview Accelerate
Company: CSG International
Product Title: CSG International Singleview Accelerate
Product Version: 8
Framework Version: Version 12.5
Business Process Framework version: Version 12.5
Assessment Completion Date: October 2013
Detailed Certification Report: CSG International Singleview Accelerate 8 Certification Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-assessment of the product listed here against Business Process Framework (eTOM) version 12.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figures represent the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment.
Operations Level 2 processes in scope for CSG Singleview Accelerate 8 Assessment
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes
Product Conformance Summary – Business Process Framework
The following charts gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for CSG International Singleview Accelerate, Business Process Framework Assessment.
Business Process Framework – Conformance Result Summary [1/4]
Business Process Framework – Conformance Result Summary [2/4]
Business Process Framework – Conformance Result Summary [3/4]
Business Process Framework – Conformance Result Summary [4/4]
Product Conformance Detailed – Business Process Framework
CSG International Singleview Accelerate 8Business Process Framework (eTOM) Release 12.0 Conformance |
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L1 / L2 / L3 Process |
L3 Process Score |
Comments |
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Level 1: 1.1.1 – Customer Relationship Management |
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1.1.1.1 – CRM – Support & Readiness |
[9/14] |
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1.1.1.1.1 – Support Customer Interface Management |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.1.2 – Support Order Handling |
4 |
Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
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1.1.1.1.3 – Support Problem Handling |
4 |
Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
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1.1.1.1.5 – Support Retention & Loyalty |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
|
1.1.1.1.6 – Support Marketing Fulfillment |
0 |
Not submitted for assessment. |
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1.1.1.1.7 – Support Selling |
0 |
Not submitted for assessment. |
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1.1.1.1.8 – Support Customer QoS/SLA |
0 |
Not submitted for assessment. |
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1.1.1.1.9 – Manage Campaign |
0 |
Not submitted for assessment. |
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1.1.1.1.10 – Manage Customer Inventory |
4.8 |
Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
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1.1.1.1.11 – Manage Product Offering Inventory |
4.8 |
Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
|
1.1.1.1.12 – Manage Sales Inventory |
0 |
Not submitted for assessment. |
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1.1.1.1.13 – Support Bill Invoice Management |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.1.14 – Support Bill Payments & Receivables Management |
4.3 |
Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
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1.1.1.1.15 – Support Bill Inquiry Handling |
4.7 |
Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
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Level 2: 1.1.1.2 – Customer Interface Management |
[4/4] |
|
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1.1.1.2.1 – Manage Contact |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.2.2 – Manage Request (Including Self Service) |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.2.3 – Analyze & Report on Customer |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.2.4 – Mediate & Orchestrate Customer Interactions |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 2: 1.1.1.5 – Order Handling |
[7/7] |
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1.1.1.5.1 – Determine Customer Order Feasibility |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.2 – Authorize Credit |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.4 – Track & Manage Customer Order Handling |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.5 – Complete Customer Order |
4.5 |
Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
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1.1.1.5.6 – Issue Customer Orders |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.7 – Report Customer Order Handling |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.8 – Close Customer Order |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 2: 1.1.1.6 – Problem Handling |
[6/6] |
|
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1.1.1.6.1 – Isolate Customer Problem |
0 |
Not submitted for assessment. |
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1.1.1.6.2 – Report Customer Problem |
0 |
Not submitted for assessment. |
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1.1.1.6.3 – Track & Manage Customer Problem |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.6.4 – Close Customer Problem Report |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.6.5 – Create Customer Problem Report |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.6.6 – Correct & Recover Customer Problem |
0 |
Not submitted for assessment. |
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Level 2: 1.1.1.9 – Retention & Loyalty |
[3/5] |
|
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1.1.1.9.1 – Establish & Terminate Customer Relationship |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.9.2 – Build Customer Insight |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.9.3 – Analyze & Manage Customer Risk |
0 |
Not submitted for assessment. |
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1.1.1.9.4 – Personalize Customer Profile for Retention & Loyalty |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.9.5 – Validate Customer Satisfaction |
0 |
Not submitted for assessment. |
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Level 2: 1.1.1.10 – Bill Invoice Management |
[3/3] |
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1.1.1.10.1 – Apply Pricing, Discounting, Adjustments & Rebates |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.10.2 – Create Customer Bill Invoice |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.10.3 – Produce & Distribute Bill |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 2: 1.1.1.11 – Bill Payments & Receivables Management |
[3/3] |
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1.1.1.11.1 – Manage Customer Billing |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.11.2 – Manage Customer Payments |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.11.3 – Manage Customer Debt Collection |
4.9 |
Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
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Level 2: 1.1.1.12 – Bill Inquiry Handling |
[6/6] |
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1.1.1.12.1 – Create Customer Bill Inquiry Report |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.12.2 – Assess Customer Bill Inquiry Report |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.12.3 – Authorize Customer Bill Invoice Adjustment |
4.8 |
Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
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1.1.1.12.4 – Track & Manage Customer Bill Inquiry Resolution |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.12.5 – Report Customer Bill Inquiry |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.12.6 – Close Customer Bill Inquiry Report |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 2: 1.1.1.13 – Charging |
[4/4] |
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1.1.1.13.1 – Perform Rating |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.13.2 – Apply Rate Level Discounts |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.13.3 – Aggregate Items For Charging |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.13.4 – Manage Customer Charging Hierarchy |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 2: 1.1.1.14 – Manage Billing Events |
[4/4] |
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1.1.1.14.1 – Enrich Billing Events |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.14.2 – Guide Billing Events |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.14.3 – Mediate Billing Events |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.14.4 – Report Billing Event Records |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 2: 1.1.1.15 – |
[4/4] |
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1.1.1.15.1 – Manage Balance Containers |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.15.2 – Manage Balance Policies |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.15.3 – Manage Balance Operations |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.15.4 – Authorize Transaction Based on Balance |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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