Product Title: Etiya Telaura CRM Suite
Product Version: Version 3.0
Frameworx Version: Version 11.5
Business Process Framework version: Version 9.0
Information Framework version: Version 9.5
Assessment Completion Date: May 2012
Detailed Certification Report: Etiya Telaura Version 3.0 Detailed Conformance Report

Product Description

Telaura CRM Suite is designed and developed for large scale service providers to provide them a broad as well as detailed view of their customers, to increase their profitability and to decrease their time-to-market and operational costs.

Each module in Telaura CRM Suite has been designed to be a part of the complete solution as well as to serve as a stand-alone product. Modules have been developed to work together yet they can be replaced or partially integrated into other systems with minimum effort. Telaura CRM Suite has a rule engine that allows configuring complex business rules. The rule engine serves as a business rule repository for internal and external systems.

 

Telaura CRM Suite Architecture

Summary Results: Business Process Framework; Information Framework
Detailed Certification Report: Etiya Telaura Version 3.0 Detailed Conformance Report