Company: Huawei
Product Name: Huawei BSS (Extension for Huawei Digital CRM recertification)
Certification: Business Process Framework
Certification scope: eTOM 22.5
Assessment Completion Date: August 2023
Detailed Certification Report: Huawei BSS eTOM 22.5 Conformance Certification Report
Product Description
Disrupting change happens in customer consumption behavior and enterprise upgrading in the current digital era. Traditional telecom operation models no longer meet daily increasing demands of the customers. Meanwhile, challenges from new internet service providers are becoming more intense. Telecom operators are gradually seeking transformation to stay at the head of this tide of evolution.
Huawei BSS as the future-oriented IT enablement solution and based on digital architecture design, is an excellent product portfolio in helping operators in transformation.
Huawei BSS is composed of two pre-integrated products. These two products are designed to be available independently and able to work coordinately.
- Huawei Digital CRM (Customer Relationship Management) is also named Huawei Commerce.
- Huawei CBS (Convergent Billing System) is also named Huawei RM (Revenue Management).
They have the core capabilities for telecom operators to link together the digital world.
Huawei Digital CRM (also named Huawei Commerce) responds to these changes by helping the operators to redefine BSS from supporting business operations to enabling digital operations. It consists of omni-channel collaboration, customer engagement, federated offering catalog, convergent order, intelligent marketing, business orchestration, revenue management etc. It aims to help the operators quickly transform into digital Telcos by improving NPS, boosting business agility, and increasing digital service revenue.
The assessment included a review of the methodology approach to business process modeling against the TM Forum eTOM framework according to the specific processes submitted in scope for the Assessment.
Huawei Digital CRM Architecture
Huawei CBS Architecture
Detailed Certification Report: Huawei BSS eTOM 22.5 Conformance Certification Report
For any additional information on this TM Forum Conformance Certification Report, please contact TM Forum at: [email protected]
Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].
Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.