Company: Jio Platforms Limited
Product Title: JIO B2C System – JIO Document Management System (JDMS)
eTOM & SID Version: 24.0
Conformance Type: Solution Conformance
Assessment Completion Date: May 2025
Detailed Certification Report: JIO B2C System – JIO Document Management System (JDMS)

General Overview

This document provides details of JIO B2C System – JIO Document Management System (JDMS), against the following ODA Core Frameworks:

• Business Process Framework (eTOM) version 24.0

The assessment included a review of the methodology approach to process and information modeling, respectively against the TM Forum’s Business Process Framework (eTOM) according to the specific processes and entities submitted in scope for the Assessment.

Solution Functionality/Capability Overview

Jio Document Management System (JDMS) aims to be a comprehensive, scalable solution for managing and processing large volumes of documents across Jio’s enterprise. It is designed to streamline the entire lifecycle of document management, from upload and storage to retrieval and compliance. JDMS is a highly flexible, cloud-native platform that provides seamless integration with existing IT infrastructure while being fully customizable to meet the needs of different departments and document management workflows. It is engineered to handle complex document storage, metadata management, and secure retrieval processes efficiently.

JDMS incorporates several cutting-edge technologies and methodologies to offer a robust, secure, and scalable solution, including:

• Cloud-Native Architecture: JDMS leverages cloud technologies for dynamic scalability of storage and computer resources, ensuring flexibility in managing both small and large-scale document repositories. This architecture supports continuous growth and efficient document processing across various departments within the organization.
• Predefined Modules:JDMS includes several built-in modules to enhance functionality:
  • Document Upload and Storage Management: Manages the upload and classification of various document types.
  • Metadata Management: Handles the storage and retrieval of metadata associated with documents, facilitating easy search and access.
  • Version Control: Ensures that every document version is tracked, enabling rollback and historical reference.
  • Access and Permissions Management: Provides secure access control mechanisms for users and groups to ensure compliance with internal and regulatory standards.
  • Audit Trail: Records every action taken on documents, from upload to retrieval, for compliance and traceability.

• REST & SOAP APIs: JDMS provides robust CRUD (Create, Read, Update, Delete) operation APIs, enabling integration with third-party systems or automation tools. These APIs can be accessed via REST, SOAP, and asynchronous mechanisms, such as batch upload and download, ensuring flexibility in various automation workflows.

JDMS serves as a centralized application that handles the complete lifecycle of document management, addressing challenges faced by the organization, such as:

• Document Retrieval Delays: Legacy systems frequently suffer from slow performance and inefficiency, resulting in delays when accessing documents. JDMS enables fast, efficient document retrieval via optimized APIs and search functionalities.
• Scalability Issues: Traditional document management systems often fail to scale effectively to meet increasing demand. JDMS is built to handle a growing number of documents and users without sacrificing performance.
• Single Point of Failure: Legacy document management systems can be fragile and susceptible to failure. JDMS is designed with built-in redundancy and failover mechanisms to ensure continuous uptime.
• Customizability: JDMS can be easily customized to fit the specific needs of different teams or departments, reducing dependency on specialized developers for system changes.
• Cross-Platform Support: Unlike legacy systems, JDMS offers full support for both web and mobile platforms, enabling users to access documents anytime, anywhere.

  JDMS aligns with TM Forum’s Business Process Framework (eTOM), facilitating the design and development of automated business processes within the document management lifecycle. This ensures JDMS operates as an agile cloud-native platform, optimizing operational efficiency, reducing project costs, and accelerating integration timelines

   

  Key Features of JIO Document Management System (JDMS) & Benefits

   

  As enterprise document volumes grow and compliance needs become more critical, JDMS ensures efficient, scalable, and secure document handling across the organization. The following are the benefits of JIO Document Management System (JDMS):

  • Centralized Document Archive supporting PAN India operations with seamless access to millions of digital and physical documents.
  • Cloud Storage Integration with auto-scaling capabilities to handle dynamic document uploads and retrievals in real-time.
  • Smart Categorization and Search enabling faster discovery of documents using advanced filters and intelligent tagging.
  • Real-time Upload & Download APIs that allow channels and applications to consume documents without delay.
  • Microservice-driven Architecture facilitating independent deployment and scaling of upload, download, and validation services
  • Automated Compliance Checks to ensure documents meet regulatory and internal standards before approval.
  • CI/CD-Enabled Deployments reducing time-to-market for new features, ensuring faster rollout of updates and patches.
  • Interactive Dashboards & Alerts for real-time monitoring, audit trails, and quick exception handling.

JIO Document Management System (JDMS) – Component Level Architecture

JDMS Architecture

The JDMS Architecture is designed to handle uploads, processing, storage, and retrieval in a scalable and efficient manner. Source systems initiate the process by sending data through upload channels, which are managed by multiple front-end upload instances to balance the load. Uploaded files are temporarily stored in the cloud for durability and availability. The processing layer, consisting of upload and retrieval services, handles validation, transformation, and backend operations. A database load balancer manages traffic between the application and the JDMS database server to ensure efficient data storage and retrieval. Retrieval channels allow users to access processed as needed. Finally, the system integrates with external platforms for downstream processing, ensuring a complete end-to-end workflow from upload to external system handover.

JDMS Technical Architecture

JIO B2C – JDMS Component Level Architecture

This component-level architecture represents a modern enterprise web application stack comprising a frontend built with Angular, protected by a Web Application Firewall (WAF) and managed by a Load Balancer to ensure high availability. The system uses JWT-based authentication and supports microservices architecture with components like API servers, config servers, service discovery, schedulers, and event logging. It integrates secure storage for secrets and tokens using Vault, and external API exposure is managed through a Digital API Platform. The backend interacts with various data storage systems including relational databases (Oracle), Jio Cloud, and object storage via ECS (S3 and Swift protocols). Additionally, the architecture includes real-time data streaming with GoldenGate, ETL processes for data replication, and analytics layers for business intelligence and dashboarding, with an external NGO Portal for third-party access.

eTOM and SID Certification Scope

The following figure represents the Business Process Framework Level 2 processes that were presented in scope for conformance certification.

Level 2 Process coverage for JIO B2C System for JIO Document Management System (JDMS) – Conformance Certification

Detailed Certification Report:JIO B2C System – JIO Document Management System (JDMS)

For more information on JIO B2C System – JIO Document Management System (JDMS), please contact:

Shashikant Pagare,Product Owner: [email protected]

Ravinderreddy Rechintala,Engineering Lead: [email protected]

Suyog Wani, Solution Architect: [email protected]

Sushant Singh, Solution Architect: [email protected]

For any additional information on this ODA Conformance Certification Report, please contact TM Forum at [email protected]

Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect JIO-JPC Connect(X)-eTOM&SID-23.5-CertificationReport_v1.0damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.