Company: Jio Platforms Limited
Product Title: JIO B2C System – Jio JPW – ODA-C – TMFC061
eTOM & SID Version: 23.5
Conformance Type: Solution Conformance
Assessment Completion Date: July 2025
Detailed Certification Report: JIO B2C System – Jio JPW – ODA-C – TMFC061

General Overview

This document provides details of JIO B2C System – Jio JPW – ODA-C – TMFC061, against the following ODA Core Frameworks:

• Business Process Framework (eTOM) version 24.0

The assessment included a review of the methodology approach to process and information modeling, respectively against the TM Forum’s Business Process Framework (eTOM) according to the specific processes and entities submitted in scope for the Assessment.

Solution Functionality/Capability Overview

Jio Partner World (JPW) is Jio’s unified field execution platform purpose-built to manage large-scale, on-ground operations across telecom (fiber and network maintenance) and retail domains. JPW supports work order execution at scale—covering over 3.5 lakh network maintenance sites and enabling over 30 lakh fiber and network-related preventive and corrective tasks per month.

JPW offers modular solutions for asset maintenance, service delivery, field-force management, and retail facility maintenance. The platform integrates with enterprise systems and supports location intelligence, SLA-driven workflows, multilingual technician apps, permit-to-work modules, and IoT-triggered job creation.

In retail, JPW powers the world’s largest facility management operation—spanning over 12,000+ Reliance Retail stores and managing 4.5 lakh+ assets through 4 lakh+ monthly work orders. While FM operations are domain-specific, JPW’s telecom core ensures a scalable foundation, with unified governance and business continuity across verticals.

Key Features:

• Workflow-based task orchestration for fiber installations and network site upkeep
• SLA-driven work order lifecycle with intelligent dispatch and delay code capture
• Geo-fencing, location tracking, and multilingual support for technicians
• IoT-based alerts and real-time job creation for critical network infrastructure
• AI-assisted nearby tower detection and route navigation for field engineers
• QR-code tagging, OTP-based closures, digital photo evidence, and customer consent capture
• Integrated dashboards for NHQ and state leadership monitoring network site health
• Permit and audit management for network compliance and safety
• Role-based mobile interfaces for technicians, supervisors, and partners
• Web portal for NHQ command centers to monitor execution progress
• Field gamification models for region-wise and site-wise performance competition
• Standardized task templates with partial version control and lifecycle traceability
• API integration with SAP, CRM, and site databases for master data sync

Architecture

JPW is built on a microservices-driven, cloud-native architecture optimized for scale, real-time processing, and decentralized execution. Key components include:

• A mobile-first layer with dedicated apps for field teams (iOS, Android, Windows)
• A dynamic workflow and task management engine with configurable logic
• Integration APIs for master data ingestion (assets, users, locations, task types)
• A centralized analytics dashboard layer for SLA, CSAT, and RCA insights
• IoT integrations for real-time issue detection and auto-triggered tasks
• Role-based portals for NHQ and regional command centers

Jio B2C -ODA-C- Jio JPW – ODA-C – TMFC061 – Architecture

eTOM and SID Certification Scope

The following figure presents the Business Process Framework Level 2 processes in scope for conformance certification. .

Business Process Framework v23.5 – JIO B2C System – Jio JPW – ODA-C – TMFC061 – Conformance Scope Process coverage for JIO B2C System – Jio JPW – ODA-C – TMFC061 – Conformance Certification

Detailed Certification Report:JIO B2C System – Jio JPW – ODA-C – TMFC061

For more information on JIO B2C System – Jio JPW – ODA-C – TMFC061 please contact:

Kumar Rohan, Sr. Product Manager: [email protected]

Tarun Kamra, AVP, Products and Platform: [email protected]

Mohsin Abbas,VP, Consumer and Partner Platform: mohsin.a[email protected]@ril.com

For any additional information on this ODA Conformance Certification Report, please contact TM Forum at [email protected]

Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.