Company: Jio Platforms Limited
Product Title: JIO B2C System – ODA-C – JioID – TMFC020
eTOM & SID Version: 24.0
Conformance Type: Solution Conformance
Assessment Completion Date: May 2025
Detailed Certification Report: JIO B2C System – ODA-C – JioID – TMFC020
General Overview
This document provides details of JIO B2C System – ODA-C – JioID – TMFC020, against the following ODA Core Frameworks:
- Business Process Framework (eTOM) version 24.0
- Information Framework (SID) version 24.0
The assessment included a review of the methodology approach to process and information modeling, respectively against the TM Forum’s Business Process Framework (eTOM) and the Information Framework (SID) according to the specific processes and entities submitted in scope for the Assessment.
Solution Functionality/Capability Overview
JioID is a next-gen, multi-tenant digital identity and access management platform built to simplify and secure user experiences across Reliance’s diverse ecosystem—telecom, retail, entertainment, finance, and beyond. JioID delivers a universal login experience powered by leading open standards such as OAuth2, SAML, OpenID Connect (OIDC), JWT, JWKS, and FIDO2 Passkeys.
With “Sign In with Jio,” users get effortless access to digital services through one-click login across mobile, web, and smart devices. JioID removes the friction of multiple logins, enabling a unified identity journey and scalable integration for businesses.
Key Features of JIO B2C System – ODA-C – JioID & Benefits
Key Functionalities
- Universal SSO: One ID for all apps—enabling seamless login across Jio and partner platforms
- Passwordless Authentication: Supports FIDO2 passkeys, biometrics, OTPs, and app prompts
- Adaptive Multi-Factor Authentication (MFA): Dynamic, risk-based layers of security using device signals, behavior, and context
- Social Login Enablement: “Sign In with Jio” supports third-party applications as a trusted social login provider
- Zero Trust Ready: Built with zero-trust architecture principles ensuring least-privilege access and continuous verification
- RESTful APIs supporting CRUD operations.
- Unified Account Management: Single dashboard to manage user profiles, linked accounts, and privacy settings
- Consent and Privacy Compliance: Aligned with global standards (GDPR) offering transparency and control over personal data
- Omnichannel Compatibility: Works consistently across mobile, web, kiosks, smart TVs, and more
Core Capabilities
- Multi-Tenant Architecture: Serve diverse apps and business units with isolated yet scalable identity services
- Cross-Platform SDKs & APIs: Easy integration with existing digital services and apps
- Scalable Performance: Supports over 30K QPS with 1B+ identities and 1B+ devices in use
- Ecosystem Integration: Out-of-the-box support for telecom (537M users), retail (435M), and media (500M) verticals
- PKI-Based Security: Robust certificate management and secure device binding for trusted access
- Cloud-Native & On-Prem Ready: Deployable in hybrid, public cloud, or on-prem environments
Why JioID?
JioID transforms identity into a growth enabler. It reduces onboarding friction, strengthens security, and enhances user engagement—offering enterprises a future-ready, unified identity experience.
JIO B2C System – ODA-C – JioID – TMFC020 – Component Level Architecture
eTOM and SID Certification Scope
The following two figures represent the Business Process Framework (eTOM) Level 2 processes and the Information Framework (SID) ABEs that were presented in scope for conformance certification.
Level 2 Process coverage for JIO ID (JioID) – Conformance Certification
– Level 1 ABEs – SID coverage JIO ID System (JioID) – Conformance Certification
Detailed Certification Report: JIO B2C System – ODA-C – JioID – TMFC020
For more information on JIO B2C System – ODA-C – JioID – TMFC020 , please contact:
Sanjay Bharkatiya , VP – Head of Engineering: [email protected]
Sumit Bajaj, GM – Solution Architect: [email protected]
For any additional information on this ODA Conformance Certification Report, please contact TM Forum at [email protected]
Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].
Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect JIO-JPC Connect(X)-eTOM&SID-23.5-CertificationReport_v1.0damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.