Company: Jio Platforms Limited
Product Title: Jio B2C System – ODA-C-TMFC002 v2.1.0 Jio Floworx
eTOM & SID Version: 24.0
Conformance Type: Solution Conformance
Assessment Completion Date: July 2025
Detailed Certification Report: Jio B2C System – ODA-C-TMFC002 v2.1.0 Jio Floworx

General Overview

This document provides details of Jio B2C System – ODA-C-TMFC002 v2.1.0 Jio Floworx, against the following ODA Core Frameworks:

• Business Process Framework (eTOM) version 24.0
• Information Framework (SID) version 24.0

The assessment included a review of the methodology approach to process and information modeling, respectively against the TM Forum’s Business Process Framework (eTOM) and the Information Framework (SID) according to the specific processes and entities submitted in scope for the Assessment.

Solution Functionality/Capability Overview

Orchestration Engine offers event-driven orchestration and management platform for the transactions that needs to be completed in multiple activities. Starts the orchestration as soon as the events are received and manage each activities for successful completion. Initial Orchestration Engine which is implemented with COTs product is migrated Jio Floworx, own source cloud-native Digital Process Automation Platform designed and developed on cloud-native open-source technologies.

Following key features are implemented in Jio with the help of orchestration platform, Jio Floworx:

• Customer Order Management
• Product Order Management
• Service Order Management
• Resource Order Management

Key Features:

• Integrate and automate processes with consistency across the enterprise with low code.
• Decouple orchestration and business logic.
• Define modular, composable and dynamic processes using DSL in YAML like OpenAPI Spec in Floworx process editor.
• Implement business logic “function-as-a-service” (FaaS) in your language (Java, Golang and Rust) as low-code.
• Connect and integrate with widely used open industry standards and specifications.
• Simplified graphical visualization of process flow definition and execution.
• Reduce development and testing efforts with distributed responsibility.
• Cloud-native, distributed runtime.
• Real-time observability with a unified monitoring dashboard.
• Pluggable vendor-neutral data store.
• Own source product which helps to avoid vendor lock-in.
• Available as an operator on TMF Canvas runtime.

Architecture

Jio Floworx platform is a low-code, generic event-driven orchestration platform which is designed and implemented with microservices-based, Saga orchestration architecture. Business and orchestration logics are decoupled that empowers developers to focus solely on business logic.

Process Engine, Process Starter Worker, Process Activity Execution Worker will be independently released, maintained, deployed and scaled. When the event is received, the Process Starter worker starts the orchestration instances for the relevant transaction and gives the Process engine the specifics of the tasks that need to be finished. The related Process Activity Execution Worker receives commands from the Process Engine to complete each task.

Jio Floworx platform provide extension interfaces to implement interaction with message broker / any communication transport and data store.​Process Monitoring Console provides a dashboard which helps to monitor and manage orchestration instances from a unified Monitoring Console. It will help to maintain code base independently, remove release/feature dependency, faster delivery, deployment and scalability, reduce deployment time, support rolling upgrade, insight real-time visibility JIO and easy to debug if issue occurred including dependent systems e. g. Message Broker, Database.

As a generic orchestration platform application suits for any solution that requires complex orchestration and business functionality handling.

eTOM and SID Certification Scope

The following figure presents the Business Process Framework Level 2 processes in scope for conformance certification. .

Level 2 Process coverage for Jio B2C System – ODA-C-TMFC002 v2.1.0 Jio Floworx – Conformance Certification

Information Framework v24.0 – JIO B2C System – ODA-C-TMFC002 for Jio Floworx – Conformance Scope

ABE coverage for Jio B2C System – ODA-C-TMFC002 for Jio Floworx – Conformance Certification

Detailed Certification Report: Jio B2C System – ODA-C-TMFC002 v2.1.0 Jio Floworx

For more information on Jio B2C System – ODA-C-TMFC002 v2.1.0 Jio Floworx please contact:

Rajesh Sinha, Head of API and Integration:[email protected]

Nilesh S Jain, Jio Floworx Delivery Head:[email protected]

Shajith Ramath,Jio Floworx Solution Architect:[email protected]

Rakesh Kumar, Jio Floworx Solution Architect:[email protected]

Vaibhav4 Pawar, Jio Floworx Technical Architect :[email protected]

Ajay Bhandare,Jio Floworx Lead Developer :[email protected]

For any additional information on this ODA Conformance Certification Report, please contact TM Forum at [email protected]

Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.