Company: Jio Platforms Limited
Product Title: Jio Orchestrator (JIO OC)-incorporating ODA
eTOM & SID Version: 24.0
Conformance Type: Solution Conformance
Assessment Completion Date: December 2024
Detailed Certification Report: Jio Orchestrator (JIO OC)-incorporating ODA 

General Overview

This document provides details of JIO Orchestrator (JIO OC), incorporating ODA Component TMFC011, against the following ODA Core Frameworks:

• Business Process Framework (eTOM) version 24.0
• Information Framework (SID) version 24.0

The assessment included a review of the methodology approach to process and information modeling, respectively against the TM Forum’s Business Process Framework (eTOM) and the Information Framework (SID) according to the specific processes and entities submitted in scope for the Assessment.

Solution Functionality/Capability Overview

JIO Orchestrator (JIO OC) is a comprehensive BPMN 2.0 compliant microservices-based order management system, designed with the latest technological advancements to offer a seamless and efficient experience for managing the entire order lifecycle. It empowers customers to control every aspect of their order journey while ensuring real-time synchronization of inventory and network resources. The system begins by receiving customer orders through a user-friendly interface or an integrated API. Once an order is placed, it undergoes validation against a set of customizable, predefined conditions, such as product availability, feasibility checks for the service and customer credentials.

This flexible validation process ensures that only feasible and compliant orders proceed to the next stage, minimizing errors and delays. In scenarios where there are multiple orders or conflicting priorities, JIO OC’s dynamic prioritization engine can assign different levels of urgency based on factors like customer type, order size or order types. This helps optimize order processing and fulfillment to meet business needs and customer expectations efficiently. Further, JIO OC decomposes the validated order into smaller, manageable service components. For example, if a customer orders multiple items or services, the system breaks these down into individual tasks or workflows. Each service is tracked and managed independently, ensuring that even complex orders are fulfilled in an organized and timely manner.

The system then facilitates the fulfillment process by orchestrating the workflow with relevant integration points for device inventory, network and number inventory, depending on the nature of the order. As each service is fulfilled, JIO OC monitors the progress, ensures quality control, and updates the order status in real-time. Finally, once the entire order is processed and fulfilled, JIO OC sends notifications and updates to upstream systems, such as CRM platforms, inventory management, or billing systems, ensuring a consistent flow of information across all channels. This comprehensive approach enhances the customer experience, streamlines operations, and ensures that all stakeholders remain informed throughout the order lifecycle.

Overview of JIO Orchestrator (JIO OC) component level architecture:

eTOM and SID Certification Scope

The following two figures represent the Business Process Framework Level 2 processes and the SID ABEs that were presented in scope for conformance certification.Level 2 process coverage for JIO Orchestrator (JIO OC) – TMFC011 – Conformance Assessment – Conformance Certification 

Level 1 ABEs – SID coverage for JIO Orchestrator Orchestrator (JIO OC) – TMFC011 – Conformance Assessment

Detailed Certification Report: Jio Orchestrator (JIO OC)-incorporating ODA

For more information on JIO B2C System for JIO Network Performance Management, please contact:

Revanna Hadripura ,JIO OC Delivery Head: [email protected]

Vaneet Bansal, JIO OC Technical Architect: [email protected]

For any additional information on this ODA Conformance Certification Report, please contact TM Forum at [email protected]

Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.