Company: Jio Platforms Limited
Product Title: My Jio
eTOM & SID Version: 24.0
Conformance Type: Solution Conformance
Assessment Completion Date: July 2025
Detailed Certification Report: MyJio

General Overview

This report provides details of MyJio against the following ODA Core Frameworks:

• Business Process Framework (eTOM) version 24.0
• Information Framework (SID) version 24.0

The assessment included a review of the methodology approach to process and information modeling, respectively against the TM Forum’s Business Process Framework (eTOM) and the Information Framework (SID) according to the specific processes and entities submitted in scope for the Assessment.

Solution Functionality/Capability Overview

MyJio SuperApp – Unified Digital Experience for Jio Customers

MyJio is a comprehensive superapp that serves as the digital front door for Jio customers, offering seamless access to both Mobility and JioHome (Fiber/AirFiber) services along with mini-app digital entertainment and shopping and cloud and banking ervices. Designed for convenience, control, and personalization, MyJio empowers users with an extensive suite of self-care, connectivity, and entertainment features.

Key Features:

Offerings (Features & Services Available in MyJio):

Mobility services

• Mobile recharges, top-ups, and bill payments
• 5G services & coverage checks
• International roaming services
• 5G device compatibility checks
• Plan upgrades and usage tracking
• Link & manage family and friends’ accounts
• Recharge or pay bills on behalf of others
• Onboarding and SIM leads
• Smooth SKYC flow

JioHome (Fiber / AirFiber)

• WiFi management: Change SSID & password
• Add, block, or unblock devices from WiFi
• Self-diagnose and troubleshoot network issues
• OTT management: Activate, view, and manage bundled OTT apps
• Plan upgrades & personalized upsell suggestions
• Onboarding and Fiber leads
• Order tracking and real-time updates
• Proactive outages and alerts

Customer Support & Service Requests

• Live chat and voice support
• Raise service requests (e.g., engineer visits)
• Track service request and order delivery status

Payments & Finance

• UPI-based payments and transfers
• Multi-mode payment options (cards, wallets, net banking, etc.)
• Autopay setup for recharges and bills
• In-app transaction history and bill management

Shopping & Lifestyle

• JioMart integration: Shop groceries, electronics & more
• Curated shopping experience within MyJio

Entertainment & Content Hub

• Live TV, JioTV access
• JioNews & live updates (national, regional, global)
• Games: Access to casual and interactive games
• JioMusic for streaming songs
• Jiocloud for cloud storage, media backup & access
• AI Image Maker for creative visuals

Architecture diagram

The MyJio app follows a modular, scalable architecture designed to deliver a unified digital experience across telecom services, payments, content, and support. It leverages microservices, APIs, and cloud-native infrastructure to enable seamless integration with core systems and third-party platforms. The architecture supports personalization, contextual engagement, and real-time insights while ensuring security, performance, and ease of maintenance. This approach allows for rapid deployment of new features, consistent user experiences, and alignment with industry standards and best practices.

Jio EVA –Technical Architecture Diagram

MyJio – Benefits

Benefits (Why Users Love It)

• All-in-One Convenience: Manage telecom, home broadband, payments, shopping, and entertainment in a single app
• Time-Saving Self-Service: Easy access to troubleshooting, plan management, and support without visiting stores
• Control & Personalization: Customize caller tunes, WiFi settings, linked accounts, and entertainment content
• Secure & Seamless Payments: UPI, autopay, and multi-mode payment for hassle-free bill management
• Stay Entertained & Informed: Access to live TV, news, games, music, and more— anytime, anywhere
• Smart Device Management: Monitor, control, and secure all connected home devices
• Support Made Simple: Raise and track service requests, chat with support, or call—all from one place
• Family-Friendly: Recharge or pay bills for others and manage family connections from one dashboard
• Data & Media Access: Store, sync, and access your files across devices via Jiocloud
• Creative Tools: Use built-in AI image maker for fun and engaging visuals

eTOM and SID Certification Scope

The following two figures represent the Business Process Framework (eTOM) Level 2 processes and the Information Framework (SID) ABEs that were presented in scope for conformance certification.

Process coverage for MyJio – Conformance Certification

Information Framework v24.0 – Jio MyJio – Conformance Scope

ABE coverage for MyJio – Conformance Certification

Detailed Certification Report: MyJio

For more information on MyJio please contact:

Mohsin Abbas, VP,Product & Technology: [email protected]

Divya Mehrotra, DGM – Product Lead: [email protected]

For any additional information on this ODA Conformance Certification Report, please contact TM Forum at [email protected]

Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.