Company: NMSWorks Software (Pvt) Ltd
Product Title: CygNet OSS v17
Frameworx Version: 18.5
Assessment Completion Date: March 2019
Detailed Certification Report: Frameworx 18.5 Final Certification Report for NMSWorks CygNet OSS v17 v1.0

Solution Functionality/Capability Overview

NMSWorks CygNet OSS v17 – Product Overview

CygNet OSS v17 is a fully featured, vendor and technology-agnostic solution suite catering to carrier-grade networks for Tier1 and Tier 2 Service Providers. It supports the complete Service Fulfillment and Service Assurance capability, the cornerstone of which is the Inventory System. Standard REST APIs provide integration with the BSS systems such as the Order Management system, Trouble Ticketing, Billing component etc. and 3rd Party Applications in the Customer and Product Domains across Network Operations Support and Readiness, Fulfillment, Assurance and Billing verticals.

Auto discovery is used to create the network data, while passive data is imported from various systems, including third-party sources, via REST APIs. The network can be set up using the Plan Automation tool. Upon successful completion of this stage, the corresponding network elements are auto-discovered, resulting in the physical, logical, circuit, topology data being appropriately modelled and stored in the Inventory database. Other inventory data such as location and customer information is imported from other applications such as the CRM, GIS, Order Management System etc. Periodic Rediscovery and Reconciliation ensure near real-time active inventory with a high degree of inventory data integrity.

The CygNet Service Fulfillment platform includes a comprehensive Service Fulfillment and Activation system for Access, Aggregation and Core layers of multi-vendor and multi-technology networks. The Order Orchestrator application provides the workflow and orchestration of the services across the domains. The Design/Assign component of the Service Provisioning and Activation System is responsible for automating the design of a service end to end, across Layer 1, Layer 2 and Layer 3 of the network, as well as earmarking resources for this purpose in an optimal manner. This includes identifying the required network resources, ensuring feasibility of service, and automatically computing the end-to-end path to realize the service. The Service Activation Orchestrator interfaces with the Domain Controllers, enabling fast deployment and provisioning of convergent services. The integrity of the inventory data, automatic path computation and end-to-end automation are also enablers of smooth, efficient service fulfillment to end-users, with minimal order fall-through.

The CygNet Service Assurance Platform provides Fault Management and Performance Management capabilities, playing an important role in ensuring efficient operations. A key component in this is the topology-aware Root Cause Analysis module, which in tandem with Service Impact Analysis, rapidly identifies services that could be affected as a result of network outages. The Performance Management System along with the Service Quality Management System provides an efficient framework for service quality management and improved customer experience. The Performance Management system provides APIs to the planning system and provisioning system to help the planning team augment capacity of highly utilized network segments and improve network robustness.

CygNet Trouble Ticketing System is an ITIL v3 compliant Help Desk solution whereby an Alarm / failure can be tracked from initial reporting till closuredriven approach to proactive issue identification and time bound SLA driven problem resolution. The CygNet Order Management System (OMS) coordinates the order fulfilment functions required to complete a customer order. The system can capture direct orders or orders from ERP/CRM systems via web-based interfaces. The Workforce Management System (WFMS) adopts a workflow-based approach and is used to carry out physical installation/replacement of network and end user hardware while fulfilling a service order (CFS or RFS) at end user location or communication node. It also used for preventive maintenance.

The CygNet Reports Management module provides various Transmission and IP related reports for Inventory, Fault, Performance, Service Provisioning & Activation and Trouble Ticketing.

The Web-portal provides a single sign-on for NOC users to access the CygNet OSS applications. CygNet OSS can also be accessed via a Mobile based application.

Product Scope

The diagram below represents NMSWorks’s CygNet OSS v17 Product Scope.

CygNet OSS v17 – Product Scope

Business Process Framework Level 2 Process Scope

The diagram below represents NMSWorks’s CygNet OSS v17 view of the Business Process Framework Level 2 processes. The textual callouts represent the process elements of CygNet OSS v17 and their relationship with the processes in the Business Process Framework (eTOM).

Level 2 process coverage for NMSWorks’s CygNet OSS v17

Information Framework Assessment – ABE Scope

The diagram below represents NMSWorks’s CygNet OSS v17 view of the Information Framework Level 1 ABEs and the textual callouts represent the different NMSWorks’s CygNet OSS v17 functional models and their relationship with the domains and ABEs in the SID.

Level 2 process coverage for NMSWorks’s CygNet OSS v17

NMSWorks CygNet OSS v17 Supported Installation Models

CygNet OSS v17 supports 2 installation Models:

• On-Premise Based
• Cloud Based

Detailed Certification Report: Frameworx 18.5 Final Certification Report for NMSWorks CygNet OSS v17 v1.0

For more information on CygNet OSS v17 and NMSWorks Technology Co. Ltd., please contact:
Cherian Thomas
Vice President – Marketing & Sales
NMSWorks Technology Co., Ltd.
E-mail : [email protected]

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