Company:Nokia Siemens Networks
Product title and Version:NSN Serve atOnce Intelligence 3.0
Information Framework version: 8.0
Assessment Completion Date: May 2010
Product Description:
Nokia Siemens Networks Serve atOnce Intelligence (SAI) product is an Umbrella Business Intelligence Solution enabling customer experience management for communication service providers. This is an end-to-end solution targeted to address various user groups of communication service providers like Marketing/Sales, Product Management, Customer Care, Operations and Engineering and provides solutions and enables them to close the customer perceived experience gap. Serve atOnce Intelligence ensures to get the right data to the right audience in the right format and time, thus enabling different departments to efficiently and accurately analyze, profile and segment customers and thus gain the insights required for customer centric actions across multiple touch points: customer care, billing, etc. These customer deep-dives allow a detailed understanding of users’ perception, behavior and usage patterns and financial value.
TM Forum has reviewed and approved the self-certification of the Business Services API of the product listed here against Information Framework SID version 8.0 Domains/Aggregate Business Entities. Each ABE was measured using an Information Framework (SID) conformance scale of 1-7, 1 being lowest, 3 being the acceptable minimum.
| Nokia Siemens Network Information Framework(SID) Conformance | ||||
| SID Domain | SID ABE | Nokia Domain | Conformance Level | Comment |
| Common Business Entities | Usage/Usage | Usage/Usage | Level 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity and all attributes of dependent entities. |
| Performance/ Performance |
Performance/ Performance |
Level 7 | Core entity, required attributes, dependant entities, required attributes of dependant entities, all attributes of the core entity and all attributes of dependant entities. | |
| Performance/ Performance Specification |
Performance/ Performance Specification |
Level 7 | Core entity, required attributes, dependant entities, required attributes of dependant entities, all attributes of the core entity and all attributes of dependant entities. | |
| RootBusinessEntities/ Characteristic |
RootBusinessEntities/ Characteristic |
Level 3 | Core entity and the required attributes of the core entity or entities are defined in the model. | |
| BusinessInteraction/ BusinessInteraction |
BusinessInteraction/ BusinessInteraction |
Level 3 | Core entity and the required attributes of the core entity or entities are defined in the model. | |
| Service | ServicePerformance/ ServicePerformance |
ServicePerformance/ ServicePerformance |
Level 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity and all attributes of dependent entities.
ProductPrice ABE and ProductUsage ABE are not supported in the online business processes. Product Usage information (billing data) is transferred via FTP process to ERP system by integration layer. ProductPrice information is mastered by Offer Manager of the Charging system. |
| ServicePerformance/ ServicePerformance Specification |
ServicePerformance/ ServicePerformance Specification |
Level 7 | Core entity, required attributes, dependant entities, required attributes of dependant entities, all attributes of the core entity and all attributes of dependant entities. | |
| ServiceSpecification/ ServiceSpecification |
ServiceSpecification/ ServiceSpecification |
– | Future – ABE will be considered for the conformance assessment processes in the future. | |
| Service/Service | Service/Service | – | Future – ABE will be considered for the conformance assessment processes in the future. | |
| Resource | ResourceUsage | ResourceUsage | Level 7 | Core entity, required attributes, dependant entities, required attributes of dependant entities, all attributes of the core entity and all attributes of dependant entities. |
| Resource/Resource | Resource/Resource | – | Future – ABE will be considered for the conformance assessment processes in the future. | |
| ResourceSpecification/ ResourceSpecification |
ResourceSpecification/ ResourceSpecification |
– | – | |