Revenue Management Project
Initiatives we are working on include:
- Revenue loss – What factors contribute to revenue leakage? Can they be identified, and if so, who ‘owns’ (has the potential to control) them, and can the contribution of each be modeled sufficiently well to determine where best to focus an organizations’ mitigation efforts?
- Improving the risk coverage model – We have started an initiative to combine the data source documentation, mapped to the existing controls and the given coverage, with the possible threats and measures. First results are expected by November and will then be aligned within Telekom Austria Group, operating in 7 different European countries by end of the year. Our aim is to share the enhanced risk coverage model and not only to update the existing GB941-E documents, but also for creating helpful synergy effects for all TMF contributing Telcos.
- RA Balanced Score Card – RA is a continuously evolving discipline that demands a balanced set of KPIs which support and guide progress and growth. We have developed a new set of RA KPIs that go beyond the financial aspects to take into consideration the Governance and business process, customer satisfaction and ‘learning & grow’ KPIs. In this session we will present the final model of the RA KPIs and Balanced scorecard.
- NFV impact on RA – NFV brings new technical architectures, business topologies and cost models. These changes bring with them additional Revenue Assurance and Fraud Management challenges. We will brainstorm the impact on RA and FM related risks, and we will create recommendations on how to best mitigate those risks. The outcomes of the session will be examples of LTE risks, how to mitigate them, and what controls to use, the outcome will be used to enrich GB941-D with NFV related examples.
- RA survey – During the session we will review and discuss the proposed changes to the questionnaire, agree what will be covered, and set out the plan for the survey. This will be your opportunity to shape this global survey and ensure your organization gets real benefit from it – be it as insights or as a benchmark for your organization’s evolution.
- IOE Monetization – We know that the “platform economy” will be underpinning IoE and Smart X services with new business models and new capabilities including cloud, data center, analytics, risk management, and virtualization What does this mean for Revenue Management – Revenue Assurance in particular? Are there specific challenges that fall from IOE Monetization – this will be a joint session with the IOE teams with the objective of identifying those challenges, whether or not we can meet them, and if not, what needs to be done?
- Fraud Management – Includes working on IOE monetziation use case, fraud risk assessment process and lightweigh fraud classification model
Ongoing Collaboration Work
The ongoing work is divided into a number of collaborative project areas and workstreams:
TM Forum’s Revenue Assurance Program documents the state of the art in Revenue Assurance. Anyone considering undertaking a revenue assurance project should use these documents as their best reference in the industry for how to tackle the challenge. TM Forum is leading the way in developing this holistic approach to revenue management by creating best practices, standardizing the language and processes of revenue assurance, and defining a comprehensive Revenue Assurance Maturity Model, as well as defining Revenue Assurance Key Performance Indicators (KPIs).
This workstream is working on:
- Revenue Assurance Maturity model
- Revenue Assurance Solution Suite
- Revenue Assurance Business Metrics
- Revenue Assurance Balanced Score Card
- NFV impact on Revenue Assurance
- Revenue Assurance Survey
To enable the service providers of digital services to protect their revenue through fraud management, this workstream is working on:
- Fraud Management Implementation Guide
- Fraud Classification Guide and Model
- Fraud Management Maturity Model
The Asset Management workstream is working to define the “fit” of Network Asset Management in 2 primary arenas:
- Frameworx: How does a NAM program interface with, and add value to, other functions operating under Frameworx protocols?
- ZOOM: As operators move toward SDN and Virtualization, there is a significant need for NAM to successfully support current-state, hybrid (transformative) state, and target state SDN/NFV architectures. Initiatives to this point have assumed orchestration and catalogs are accurate, current, and sufficiently agile in their maintenance, validity, and anticipation of expansion. The NAM team knows this is not the case, and in fact, control and knowledge at physical and logical layers will be paramount to any successful transformations.
The emphasisis on developing a NAM guidebook GB993 – first version produced in January 2016. This is a ‘live’ document and there are many areas to develop.
This workstream monitors those programs developing best practices and contributing to catalysts as appropriate – of particular interest has been the impact of SDN/NFV and going forward the impact of the Internet of Everything (IOE). Alongside the Customer Engagement team C&B will be looking at how to integrate the customer experience when engaging with a digital service that maybe spans an ecosystem, or many.
The workstream is working on:
- Developing IOE monetization use-cases, derived from the IOE Roadmap of challenges APIs
- Party revenue sharing model
To discuss or learn more, contact Craig Bachmann at [email protected]