TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
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Digital Transformation Tracker

How is the industry getting on and what challenges are they facing with digital transformation

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  • Digital Maturity Model
  • Become a DMM Practitioner
  • Download DMM Brochure
  • Request Call Back
  • DMM Resources
  • Join the DMM project – help develop the model

Becoming a ‘truly-digital’ telco cannot be fulfilled until the objectives around digitization or all aspects of transformation as defined by the TM Forum Digital Maturity Model (DMM) are achieved.

Muhammad Yasir Shahab, Enterprise Customer Experience Excellence, STC

Vodafone sees great value in the work being done through TM Forum on Digital Transformation. The Digital Maturity Model builds on the common vocabulary already provided through Frameworx and we see it as a valuable resource to guide member companies through their Digital Transformation.

Lester Thomas, Chief IT Systems Architect, Vodafone

In Orange, we are proud and happy to contribute to the definition of the TM Forum Digital Maturity Model within our business and IT excellence initiatives. We expect to use this tool to assess and benchmark our digital maturity in our various operations. The whole industry will benefit from it.

Laurent LeBoucher, VP APIs & Digital Ecosystems, Orange

Through industry collaboration across the globe, TM Forum has delivered an open, impartial and authoritative industry standard Digital Maturity Model.  Huawei looks forward to using it to accelerate digital transformation of our customers, and enhance Huawei product development strategies.

Lee Yee, VP Carrier Business Group, Software Marketing and Solution Sales, Huawei

We now have an industry standard TM Forum Digital Maturity Model built from a wealth of know-how and expertise from the communications industry. The Digital Maturity Model is a great way of uncovering of what is important for organizations to consider on planning for their own digital journeys, helping them benchmark where they sit in their digital journey across their organizations and articulating the way forward with a common language across all stakeholder groups. We’ve been very much involved in helping to create it and we expect to continue to work closely with TM Forum to drive the evolution of the Digital Maturity Model

Merve Oral, Management Consultant, Detecon International GmbH

The rise of digital capabilities is accelerating collaboration across ecosystems with a focus on capitalizing on new market opportunities, optimizing business models and exceeding customer expectations. Companies will find the Digital Maturity Model to be an extremely helpful tool to evaluate their current level of digital efficacy and achieve their ambitions as they look to win the digital transformation race

Tim Greulich, Senior Manager, Deloitte Consulting LLP and Digital Maturity and Insights Lead, Deloitte Digital

Digital transformation has become somewhat of an obsession for CSPs. But investors and shareholders don’t seem to share their enthusiasm. Why?

Privately, senior-level CSP executives say it’s because investors are only concerned with short- to medium-term gains, while CSPs are worried about their long-term profitability. This is one of the many insights gained in our report, Digital Transformation Tracker 1: The race is on.

This report delivers the results of our first-ever Digital Transformation Tracker (DTT), a biannual survey that we hope will become an essential tool to help CSPs and their suppliers track sentiment and real-life progress of digital transformation.

We surveyed 185 executives from 93 unique CSPs operating in 64 countries and 175 executives from 75 unique supplier companies. We also conducted dozens of follow-up interviews to discuss the survey results.

Our key findings? Digital transformation is happening worldwide, and operators (and their customers) are starting to reap the benefits of simplification and virtualization. But overall, CSPs need to pick up the pace in the race to transform.

Read this report to understand:

  • What digital transformation is
  • What TM Forum’s Digital Maturity Model is
  • How the Digital Transformation Tracker works
  • The vision CSPs have for their future
  • Where CSPs are on their transformation journeys
  • What the main drivers are for change
  • The role customers play
  • What the biggest challenges are
  • Why network transformation is important to broader digital transformation
  • How operators feel about 5G
  • Next steps operators can take to ensure success

Our Digital Maturity Model can help you to understand where you are in your digital maturity and transformation journey.

  • Digital Maturity Model
  • Become a DMM Practitioner
  • Download DMM Brochure
  • Request Call Back
  • DMM Resources
  • Join the DMM project – help develop the model

Becoming a ‘truly-digital’ telco cannot be fulfilled until the objectives around digitization or all aspects of transformation as defined by the TM Forum Digital Maturity Model (DMM) are achieved.

Muhammad Yasir Shahab, Enterprise Customer Experience Excellence, STC

Vodafone sees great value in the work being done through TM Forum on Digital Transformation. The Digital Maturity Model builds on the common vocabulary already provided through Frameworx and we see it as a valuable resource to guide member companies through their Digital Transformation.

Lester Thomas, Chief IT Systems Architect, Vodafone

In Orange, we are proud and happy to contribute to the definition of the TM Forum Digital Maturity Model within our business and IT excellence initiatives. We expect to use this tool to assess and benchmark our digital maturity in our various operations. The whole industry will benefit from it.

Laurent LeBoucher, VP APIs & Digital Ecosystems, Orange

Through industry collaboration across the globe, TM Forum has delivered an open, impartial and authoritative industry standard Digital Maturity Model.  Huawei looks forward to using it to accelerate digital transformation of our customers, and enhance Huawei product development strategies.

Lee Yee, VP Carrier Business Group, Software Marketing and Solution Sales, Huawei

We now have an industry standard TM Forum Digital Maturity Model built from a wealth of know-how and expertise from the communications industry. The Digital Maturity Model is a great way of uncovering of what is important for organizations to consider on planning for their own digital journeys, helping them benchmark where they sit in their digital journey across their organizations and articulating the way forward with a common language across all stakeholder groups. We’ve been very much involved in helping to create it and we expect to continue to work closely with TM Forum to drive the evolution of the Digital Maturity Model

Merve Oral, Management Consultant, Detecon International GmbH

The rise of digital capabilities is accelerating collaboration across ecosystems with a focus on capitalizing on new market opportunities, optimizing business models and exceeding customer expectations. Companies will find the Digital Maturity Model to be an extremely helpful tool to evaluate their current level of digital efficacy and achieve their ambitions as they look to win the digital transformation race

Tim Greulich, Senior Manager, Deloitte Consulting LLP and Digital Maturity and Insights Lead, Deloitte Digital

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