Modern service assurance systems are a key component of a highly interoperable service management ecosystem, providing real-time intelligence up from the network into the service-centric and customer-facing systems and processes.

The quality of this linkage within closed loop operations can have a huge impact on the success of any CSPs customer experience metrics, operational efficiency, cost control and ability to optimally monetize network investments.

As operators strive towards fully automated operations in the cloud era, service assurance is rapidly becoming a focus for investment by CSPs looking to optimize their use of data to correlate network, service and experience KPIs. It is now clear that legacy service assurance systems are not fit for purpose in this modernized IT-centric operations environment.

In this webinar we will:

• Discuss the latest industry developments around service assurance and the wider operational ecosystem
• See demo from Infovista on how their service assurance solution is helping their CSP customers
• Reveal key metrics on how service assurance modernization is driving transformational activities
• Hear from some industry decision-makers about their strategy for aligning network data with customer experience
• Discuss how service assurance investments can support broader business processes and outcomes
• Look at specific new telco service models and use cases enabled by automated assurance and operations

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