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Using AI and Machine Learning to drive customer centricity
Tuesday, June 27, 2017
New York 2:00pm - 3:00pm Your local time 2017-06-27T18:00:00Z - 2017-06-27T19:00:00Z
All webinar attendees will have exclusive access to download the report before it is officially published.
Based on a major TM Forum e-survey this webinar will explore how best practices for customer centricity looks in a multi-channel connected world.
It will address how to drive value from customers that are constantly seeking the latest in innovative, dynamic services; explore how to deliver a seamless customer experience across the value chain – a true omnichannel experience; and understand the impact of customer centricity in emerging industries such as smart cities and connected cars.
Learn how to :
Become truly customer centric in a connected world using tools like customer analytics and artificial intelligence (cognitive computing, machine learning and optimization)
Deliver real time omnichannel customer experiences that adapt to and anticipate the needs of your customers — on their terms
Create new IoT services that increase loyalty and reduce churn by leveraging analytics to personalize the customer experience
Truly understand how a customer or prospect uses a combination of channels to interact with your products and services over time
Global Customer Intelligence Practice
Global Communications Practice
President & Chief Strategist