Using AI and Machine Learning to drive customer centricity

Tuesday, June 27, 2017 2:00pm to 3:00pm

New York

All webinar attendees will have exclusive access to download the report before it is officially published.

Based on a major TM Forum e-survey this webinar will explore how best practices for customer centricity looks in a multi-channel connected world. 
It will address how to drive value from customers that are constantly seeking the latest in innovative, dynamic services; explore how to deliver a seamless customer experience across the value chain – a true omnichannel experience; and understand the impact of customer centricity in emerging industries such as smart cities and connected cars.
Learn how to :

  • Become truly customer centric in a connected world using tools like customer analytics and artificial intelligence (cognitive computing, machine learning and optimization)
  • Deliver real time omnichannel customer experiences that adapt to and anticipate the needs of your customers — on their terms
  • Create new IoT services that increase loyalty and reduce churn by leveraging analytics to personalize the customer experience 
  • Truly understand how a customer or prospect uses a combination of channels to interact with your products and services over time


Carie Whalen
Global Customer Intelligence Practice

Suzanne Clayton 
Global Communications Practice

Nancee Ruzicka
President & Chief Strategist
ICT Intuition

With thanks to our sponsor: