Customer Experience, Data Analytics & Metrics - Best Practices, Projects, Demonstrations & more!

Thursday, December 10, 2015

London 3:00pm - 4:00pm
Your local time 2015-12-10T15:00:00Z - 2015-12-10T16:00:00Z

TM Forum and our members are developing best practices to help service providers, suppliers and global enterprises become customer centric in the way they do business. Customer experience management, data analytics and metrics are central to this mission.

In this webinar you will learn about the best practices soon to be released as part of Frameworx 15.5 and ideas for new developments in our best practices for the first half of 2016.  We will also review the multi-company Catalyst demonstration projects that we currently have underway.

To watch a recording of the webinar click here.

Download a copy of the webinar slide deck.

Topics include:

  • Omni Channel – New Maturity Model, requirements, best practices, and Catalyst demos
  • 360 Degree View of the Customer – What does this mean in the digital world?
  • CEM ROI Calculator – Quantifying the benefits of CEM projects
  • Our New Use Case Repository – all use cases in one place – easy to explore and use
  • CEM Processes
  • Data Analytics – New Maturity Model
  • Data Analytics Use Cases – Extracting the Value
  • Data Analytics Processes
  • Data Analytics Repository
  • Metrics – 1700 metrics definitions including our first metrics for virtual networks

You will hear from the following project leaders:

  • Jonathan Hopkinson, Huawei
  • Antonio Cuadra-Sanchez, Indra Sistemas
  • Gadi Solotorevsky, cVidya
  • Anand Mohan, Infosys
  • Yousuf Khawaja, Huawei
  • Li (Apple) Juan, Huawei
  • Larry Chesal, Spirent
  • Robert Bratulic, IBM
  • Tim Morgan, Huawei
  • Barak Alon, cVidya
  • Rigas Parathyras, Liberty Global
  • Rebecca Sendel, TM Forum

This will be an action packed webinar with 5 minute quick hits from all of our project leaders. Don’t miss an opportunity to hear the latest on the CEM, Data Analytics and Metrics programs in one quick hour.