Customer Experience, Data Analytics & Metrics - Latest Best Practices, Projects, Demonstrations & more!

Monday, June 20, 2016

London 4:00pm - 5:00pm
Your local time 2016-06-20T15:00:00Z - 2016-06-20T16:00:00Z

TM Forum and our members are developing best practices to help service providers, suppliers and global enterprises become customer centric in the way they do business. Customer experience management, data analytics and metrics are central to this mission.

In this webinar you will learn about the best practices soon to be released as part of Frameworx 16.0 and ideas for new developments in our best practices for the second half of 2016.  We will also review the multi-company Catalyst demonstration projects that we currently have underway.

Download a copy of the webinar slide deck.

Topics include:

  • Omni Channel – New Guidebook with functional architecture required for omni channel.
  • 360 Degree View of the Customer – New Guidebook with an enhanced 360 degree view and journey analytics.
  • CEM ROI Calculator – Quantifying the benefits of CEM projects
  • Use Case Repository – 40 use cases to dive into to become more customer centric
  • CEM Processes for achieving maturity and journey analytics
  • Data Analytics – Enhanced Reference Architecture
  • Data Analytics Use Cases – Extracting the Value
  • Data Governance Processes and roadmap to maturing it
  • Big Data Analytics Repository
  • Catalysts – 9 catalyst projects demonstrating proof of concept of many of the thought-leading ideas in our assets
  • Metrics – 2100 metrics definitions including our first metrics for virtual networks

This will be an action packed webinar with 5 minute quick hits from all of our project leaders. Don’t miss an opportunity to hear the latest on the CEM, Data Analytics and Metrics programs in one quick hour.