Customer Service Management in Telecoms

Tuesday, October 20, 2015 12:00am to
Thursday, October 22, 2015 12:00am

Sheraton Atlanta Hotel
Atlanta, Georgia

Join 100+ of your peers at Customer Service Management in Telecoms North America and find out how carriers both great and small are breaking down silos within their organisation to deliver a consistently positive experience for customers across all channels and touch points.

This event will focus on CEM strategies specifically for the telco industry, and helps you to understand what your customers really want, and deliver the personalized service the modern market demands.

Here’s a sneak preview of the agenda:

– Rebecca Sendel, TM Forum discusses multidimensional approach for measuring the quality of the customer experience

– Carol Fink, Verizon shares how to effectively engage with different executive stakeholders to ensure your customer experience program has support at all levels of your organization

– Diane Magers, AT&T discusses how pilot programs and consistent communications are leading to smooth company-wide rollouts of new CEM initiatives

– Nancy Fratzke, U.S. Cellular addresses the challenge of how to rebuild consumer trust in your brand after a negative customer experience interaction

– John Morello, Cablevision brings practical examples of how to leverage customer insight to enhance the quality of service you provide your customers with across multiple channels and touch points

Download complete agenda.

 All TM Forum members are offered the special price of 20% off the current rate* so you can benefit from attending this industry leading event!

To confirm your place*, please quote TMFORUM20 and
visit the website or email [email protected].