Digital Leadership Summit: 5G changing the game: Giving CSPs the power to move beyond connectivity in partnership with CSG America

Tuesday, March 28, 2023 2:00pm to 3:30pm


The deployment of 5G opens opportunities for communication service providers (CSPs) to move beyond connectivity, offer new services for their customers, and grow their businesses. However, realizing these opportunities at scale requires frictionless partnerships and the ability to bring new products and services to market faster.

This Summit will examine how 5G impacts the connectivity landscape, and the opportunities that are presented for CSPs to grow their business through next-generation connectivity, platform plays, and end-to-end solutions delivered through third-party services and partnerships. 

Join this virtual session to explore how CSPs will enable ubiquitous customer experiences and meet the expectations of a zero-touch customer and partner journey.

This is an invitation-only event. If you are interested in attending, please contact Eleni Vrettou and fill out the required information in the email. Space is limited.



2:00pm – 2:05pm | Moving beyond connectivity: Going for growth through partnerships
rounded_bullet_red.png  Welcome and introduction
rounded_bullet_red.png  Three strategic plays for operators
rounded_bullet_red.png  The role of ecosystems to enable growth through partnerships
rounded_bullet_red.png  Realizing frictionless trading at scale

Joann O’Brien, Vice President, Digital Ecosystems, TM Forum

2:05pm – 2:20pm | The Dynamic Service Provider (DSP) in the era of 5G and B2B2X
rounded_bullet_red.png  Why the era of B2B2X requires dynamic and flexible business models
rounded_bullet_red.png  The importance of dynamic interoperability in multi-faceted B2B2X
rounded_bullet_red.png  Why CSPs will need dynamic catalog-driven architectures to power 360-degree experiences

Haifa El Ashkar, Executive Director of Corporate Strategy, CSG America

2:20pm – 2:40pm | Leveraging technology to grow the CSP business to become a true DSP business
rounded_bullet_red.png Understanding the current challenges for CSPs in an ever-changing global marketplace
rounded_bullet_red.png Driving growth through digital monetization
rounded_bullet_red.png Use of data & analytics, and AI as a driver for new business
rounded_bullet_red.png Realizing platform and end-to-end business strategies
rounded_bullet_red.png Recognizing the benefits of a tailored solution through strategic partnerships
rounded_bullet_red.png What these new services meant for business growth

Cesar Santos, CIOClaro Brazil
Interviewed by: Joann O’Brien, Vice President, Digital Ecosystems, TM Forum

2:40pm – 2:55pm | Growing B2B2X: Taking telcos beyond connectivity and 5G
rounded_bullet_red.png Understanding why 5G is essential to realizing the CSP growth strategy; lessons learned to date.
rounded_bullet_red.png USCellulars’ growth strategy and how the organization is leveraging 5G technology throughout its markets.
rounded_bullet_red.png Detailing 5G use cases seen by USCellular, either already deployed, or soon to be addressed in the future.
rounded_bullet_red.png Determining the relevancy of current partner ecosystems, marketplaces and B2B2X business models, evaluating partnerships, and possibilities with specific partners
rounded_bullet_red.png Dealing with emergent back-office system complexities resulting from an ongoing evolution towards 5G.

Ron Heron, Sr. Director, Product Services & Solutions, UScellular
Interviewed by: Curt Minter, VP, Americas, CSG

2:55pm – 3:25pm | Panel Discussion: Realizing the growth potential from 5G investments
rounded_bullet_red.png How has 5G helped CSPs shift from selling connectivity to selling solutions?
rounded_bullet_red.png To what extent is 5G essential to realize the telco growth strategy?
rounded_bullet_red.png Building your partner ecosystem – which types of partnerships will deliver the highest ROI for CSPs?
rounded_bullet_red.png How is the growth journey different for companies and regions not yet transitioned to 5G?
rounded_bullet_red.png How should you orchestrate partnerships within the ecosystem and what tools do you need?

Moderated by: Joann O’Brien, Vice President, Digital Ecosystems, TM Forum
Cesar Santos, CIOClaro Brazil
Ron Heron, Sr. Director, Product Services & Solutions, UScellular
Juan Manuel Almazan Rodriguez, Operations IT Manager,  America Movil
Curt Minter, VP, Americas, CSG


3:25pm – 3:30pm | Closing remarks

Joann O’Brien, Vice President, Digital Ecosystems, TM Forum

Sponsored by: