Digital Leadership Summit: Customer Engagement Strategies for the Digital World

This complimentary event is invitation only. Seats are limited so please contact Nigel Yeates to request an invitation. This summit is for Communication Service Providers only.

According to TM Forum’s recent global survey of service providers, nothing is more important to success than customer engagement. Indeed, many service providers’ transformation programs are led by customer centric approaches. Join us at this TM Forum event, Customer Engagement Strategies for the Digital World, where we will be exploring multiple dimensions of how service providers can increase their customer digital maturity.  We will explore leading edge topics such as “Enhancing customer engagement with intelligence”, “Driving loyalty through contextual and personalized interactions” and “enabling customers to interact in a ‘Channel of choice’ driven by their intent”.

The workshop will be an exciting mixture of discussions with your peers and feature executive speakers from leading service providers, digital native companies, TM Forum, and leading technology vendors including Adobe, Amdocs, Google and IBM  to discuss how service providers and other companies are working to deploy strategies to increase engagement, build trust and monetize customer relationships.

This event will be English language led but there will be onsite support in Spanish to assist with Q&A and discussions to maximize your experience (not simultaneous translation).

Key Outcomes:

1. A broad understanding of how companies are tackling the omnichannel challenge across business, technical and cultural/organizational areas. Come away with strategies to tackle these challenges in your company.
2. You will take home:
   1. Maps of key customer journeys in omni channel environments
   2. Prioritized lists of key functions and capabilities needed for omni channel implementations
   3. Dashboard of the future for omni channel experiences – metrics and analytics for omni channel success
   4. Perspectives on the future – what do you need to be thinking about next?

Who Should Attend:  

• Communication Service Providers
• • CEOs/CTOs/CIOs
  • Vice Presidents of Strategy & Planning
  • Senior Architects & Heads of ICT
  • Customer experience management subject matter experts
  • Customer operations
  • Marketing/marketing operations
  • Analytics/big data subject matter experts
  • IT Systems
  • Product management

How the Summit Works:

• In advance of the Summit, each participant will be asked to complete a brief survey to capture their view on the key topics of discussion.
• The workshop sessions are then shaped through consultation with speakers and also based on the results of the pre-event survey.
• The Summit will be held in a meeting room with tables set cabaret style.
• Each table will include a table host who will be responsible for facilitating discussion and leading group exercises.

All information shared during the session will take place under the Chatham House Rule, meaning, anything disclosed in the room is non-attributable.

This complimentary event is invitation only. Seats are limited so please contact Nigel Yeates to request an invitation. This summit is for Communication Service Providers only.

Agenda:

This complimentary event is invitation only. Seats are limited so please contact Nigel Yeates to request an invitation. This summit is for Communication Service Providers only.

The invitation only event is designed for communication service providers only. Interested parties should contact Hugh Hall to receive their complimentary invitation subject to availability.