Digital Leadership Summit: Delivering digital innovation: How to monetize and scale digital services reliably with converged charging systems

Legacy charging systems will struggle with meeting the demands of mobile digital services in terms of performance, scalability and new business models. The concept of converged charging has evolved today to applying the advantages of superior customer service, real-time experiences and spend control that prepaid customers have traditionally had, to postpaid customers as well. The ability to integrate new charging models into an IT-based cloud native architecture will provide CSPs with the flexibility, and scope to support the monetization and scalability of 5G and digital services.

In this session, we will explore how converged charging systems, billing and revenue management can be part of the 5G strategy and rollout, and help define the monetizable opportunities that let CSPs continue to add value to their clients, partners, associates and shareholders.

If you’re interested in attending this Digital Leadership Summit, please contact Aleksandra Caine at [email protected] today.

Agenda:

11:30 – 11:45 | Monetizing digital services with a modular architecture approach
  Welcome and introduction
  Unlocking the potential of digitization and transformation
   Enabling 5G partnership and monetization to drive new digital ecosystems
   The role of modular cloud based architecture and impacts on billing for new services
   Delivering a practical approach to enable seamless end-to-end connectivity, interoperability and portability across complex ecosystem based services

Aaron Boasman-Patel, Vice President AI and Customer Experience, Customer Experience & Data, TM Forum

11:45 – 12:00 | Powering the mobile digital economy with converged charging
  Understanding why a modern, hyperscale converged charging system is essential to support today’s mobile digital service growth and lay the foundation for future 5G revenue streams
  Exploring the evolving relationship between IT, network and CX domains and how they can complement each other to drive value.
  Technical and business considerations in evaluating converged charging systems.
  Enabling agility, reliability and operational efficiency in 5G monetization

Richard Hallett, Senior Director, Technical Strategy, Oracle Communications

12:00 – 12:15 | Interview: Diversification and unlocking the potential for 5G
  The evolving expectations of customers and meeting the demands for personalized, real-time, content services, instant billing and more.
  Overcoming the complexities of charging and billing of partner services.
  How the transition to cloud native IT and open APIs supports the drive to transform the customer experience and create benefits for the value chain.
  Innovation is key with the right partner ecosystems in place

Dr Sudhir Kumar Mittal, Chief Architect, Bharti Airtel Ltd
Interviewed by: Aaron Boasman-Patel, Vice President AI and Customer Experience, Customer Experience & Data, TM Forum

12:15 – 12:55 | Panel Discussion: The art of the possible with 5G-ready cloud native CCS
   Are existing charging systems ready to monetize 5G?
  What are the new opportunities that converged charging systems (CCS) can enable?
  What are the factors to successfully integrate cloud-native CCS and enable real-time transaction processing, low latency and scalability to 5G?
   How important is cloud native deployment to driving business agility?
   Loyalty and trust – How should customers be charged for 5G services and what are the benefits of flexible pricing models?
  Managing the revenue lifecycle – How does this all fit together for ecosystems?

Hosted by: Aaron Boasman-Patel, Vice President AI and Customer Experience, Customer Experience & Data, TM Forum
Richard Hallett,  Senior Director, Technical Strategy,Oracle Communications
Sunil Prasad, Regional Vice President, Oracle Communications
Pankaj Arora, Vice President and Head of Engineering – Postpaid, Airtel
Dr Sudhir Kumar Mittal, Chief Architect, Bharti Airtel Ltd
Amajit Gupta, Chief Executive Officer, Lightstorm Telecom

12:55 – 13:00 | Summary and close
Aaron Boasman-Patel, Vice President AI and Customer Experience, Customer Experience & Data, TM Forum

This event is sponsored by: