Digital Leadership Summit: Delivering on the digital networks of the future

Tuesday, April 27, 2021 1:00pm to 2:30pm

Virtual

With 5G and early Edge deployments well underway, the need to drive network transformation is greater than ever before. In order to stay ahead of the curve, CSPs will have to deliver the necessary network agility and scalability to enable a new generation of services. So what does it take to build the network of the future?

Join us for this event to discover how CSPs can accelerate the transformation journey towards future ready networks, at every stage of the network lifecycle, by leveraging the cloud, automation and AI.

This is an invite-only event, if interested in attending please contact Iwona Hampson.

Agenda:

1:00 SGT | Overview
Aaron Boasman-Patel, VP AI, Data & Customer Experience, TM Forum

1:00 – 1:10 SGT | The need to automate and transform your networks to deliver the services of tomorrow

  • Merging IT & networks to enable cloud native IT & networks
  • Zero touch, zero wait – enabling a new generation of services
  • Automate for success: reduce redundancy and enable greater efficiency
  • Transitioning from manual to AIOps

Aaron Boasman-Patel, VP AI, Data & Customer Experience, TM Forum

1:10 – 1:25 SGT | How can ServiceNow help CSPs accelerate their network transformation

  • Transformation drivers for CSPs
  • The need for change and how ServiceNow customers are getting ahead of the curve
  • Bringing the Customer closer to the Network
  • Customer use case: How to unify customer, networks and field service workflows on a single platform

Aps Chikhalikar, Head of Telcom, Media and Tech (APJ); Industry Transformation Lead – Global, ServiceNow

1:25 – 1:45 SGT | Interview

  • What does full end-to-end automation look like?
  • How did you launch an automated network in 18 months?
  • How is running a cloud native network helping you to deliver new services?
  • How does Rakuten select partners and define operational/partnership models?
  • CSPs globally are increasing automation across IT & Networks, what advice would you give them as they start their journey?
  • Taking a new approach to networks requires new skills and culture. How have you attracted the people with the right skills and developed the right culture which is based on a software DevOps approach to engineering?
  • When we talk about autonomous networks and going cloud native, it seems simple and that it solves all of our problems. It really isn’t that simple though. What challenges do you still face? 

Rahul Atri, Managing Director, Rakuten Mobile Singapore
Interviewer – Aaron Boasman-Patel, VP AI, Customer Experience & Data , TM Forum

1:45 – 2:00 SGT | From vision to reality – building the network of the future

  • Defining the end state for the network of the future
  • What does the roadmap to a future proof, autonomous network look like?
  • Applying AI, automation and cognitive technologies intelligently within the network
  • How 5G and Edge enable network innovations
  • How do the changed customer requirements as a result of the pandemic impact network evolution plans?
  • Determining future-ready architectural capabilities 

Neeraj Pandey, VP, Network Engineering and Delivery, Vodafone India

2:00 – 2:30 SGT | Driving network transformation across the entire network life cycle

  • Is the business case there for network transformation? What has the greatest ROI?
  • Planning, building, deploying, managing and optimizing the network – identifying and addressing the transformation challenges at every stage of the network lifecycle
  • Where do we start and what are you starting with?
  • What effect will cloud native networks have on current operations and what should future operations look like?
  • Do we need new skills?
  • What are the greatest challenges as we move to automation? Is trust an issue?
  • Will transformation really lead to better service quality?
  • The human touch: how do you put the right check and balances in place?

 Moderator: Aaron Boasman-Patel, VP AI, Data & Customer Experience, TM Forum

Rahul Atri, Managing Director, Rakuten Mobile Singapore
Aps Chikhalikar, Head of Telcom, Media and Tech (APJ); Industry Transformation Lead – Global, ServiceNow
Neeraj Pandey, VP, Network Engineering and Delivery, Vodafone India

2:30 SGT | Key conclusions and wrap up

Aaron Boasman-Patel, VP AI, Data & Customer Experience, TM Forum

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