Digital Leadership Summit: Growth, unlocked with Intelligent BSS

Wednesday, August 4, 2021 12:00pm to 1:30pm


In order for CSPs to monetize all that 5G and B2B2X enables today and in the future, they will need to transform their Business Support Systems (BSS). This will ensure CSPs can quickly and easily reinvent their core business, develop B2B2X ecosystem partnerships and drive new revenue growth.

We are all aware of the need for digital transformation in order to survive and thrive in an ever changing industry. However, many service providers are shackled to a legacy estate which is expensive to operate and maintain, does not deliver the customer experience consumers demand; and is slow and difficult to change.

In this session, we will:

  • Consider why digital transformation is essential and how legacy is making this transformation difficult.
  • Explore how transforming the BSS gives CSPs the opportunity to accelerate innovation and monetize 5G, edge, and enterprise transformation
  • Understand how to reduce risk in your BSS transformation
  • Hear from service providers who have modernized their BSS, learn from then the strategies and techniques which were successful, and the pit-falls to avoid.
  • Consider the non-technical changes which are required to make the legacy modernization successful, especially cultural, and financial changes.

If you are interested in attending this invitation-only event, please contact Iwona Hampsen. Space is limited.


12:00 – 12:15 SGT | Welcome and introduction: Why dealing with legacy is essential to enable digital transformation

  • Welcome, introduction agenda and speakers.
  • Why digital transformation is essential to survive and thrive in a changing world.
  • How market and technology trends are making transformation essential – not just nice to have.
  • How your legacy estate is preventing transformation.
  • What issues need to be addressed to enable legacy modernization.

Ian Turkington, VP Architecture and APIs, TM Forum

12:15 – 12:35 SGT | The key to future growth hinges on the BSS

  • The characteristics of 5G and new B2B2X models that are driving change (new partners, scalability, unpredictable peaks etc)
  • What should service providers look for in new solutions (platforms, cloud, SaaS, Open APIs etc)
  • How to manage the risks of change (requirement management, deployment timeframes, migration and integration etc)

Ian Watterson, Managing Director, Senior Vice President, CSG Asia Pacific

12:35 – 12:55 SGT | Case Study: How is 5G challenging CSP’s with creating a customer-centric experience

  • Dialog has been thoughtful in their approach: Business and customer first, technology second. What have been the risks and reward with this approach?
  • How has balancing the cultural changes with refreshing the tech stack driven innovation and scale?
  • What has been the benefits – financial and otherwise – that have been delivered to the business?

Sandra De Zoysa, Group Chief Customer OfficerDialog Axiata

12:55 – 1:30 SGT | Panel discussion: Growth, unlocked with intelligent BSS
  • Why is legacy a problem for you?
  • What have you done to address this?
  • What are the non-technical challenges of legacy (especially HR and skills)
  • What are the non-technical challenges of modernizing legacy (especially finance)

Ian Turkington, VP Architecture and APIs, TM Forum
Ian Watterson, Managing Director, Senior Vice President,CSG Asia Pacific
Sandra De Zoysa, Group Chief Customer OfficerDialog Axiata
Metra C. Utama, SVP Business IT Delivery, Telkomsel

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