Digital Leadership Summit: Service Providers’ Digital Strategies for Enterprise Customers

Tuesday, August 15, 2017 9:00am to 6:00pm

Dallas, Texas

Request an Invite

 

Venue
Magnolia Dallas Downtown
1401 Commerce Street, Dallas, TX 75201
Tel: 214 915 6500

Sponsored by:

 

 

This complimentary event is invitation only. Seats are limited so please contact Nigel Yeates to request an invitation. This summit is for Communication Service Providers only.

Where does your company’s enterprise team fit in relation to digital maturity? How do you track your digital transformation?  

Join us in Dallas for the Service Providers’ Digital Strategies for Enterprise Customers workshop, where we will be exploring multiple dimensions of how service providers should be evolving their digital strategies for the enterprise side of their businesses.

The event will also investigate customer engagement in B2B, accelerating enterprise innovation and digitizing B2B business operations.

The workshop will be an exciting mixture of discussions with your peers and feature executive speakers from leading service providers, digital native companies and the TM Forum.

Speakers include:

  • Jerrid Hamann, Digital Experience Manager, Verizon 
  • Aaron Boasman, Vice President, Content, Research & Media, TM Forum
  • Rebecca Sendel, VP, Services and Catalysts, TM Forum
  • Joey Schultz, VP, Business Solutions Digital Experience, AT&T
  • Evan Kirchheimer, Research Director, Enterprise Services, Ovum
  • Janet Robertson, AVP, Digital Strategy and Foundation, AT&T
  • Ramkishan Sadasivam, Sr. Manager Digital Architecture, T-Mobile

  • Jin Suk, Director, Product & Solutions Marketing, Amdocs Technology

Join us and network with your service providers peers to discuss the best strategies for enterprise customers moving forward.

Who Should Attend:  

Communication Service Providers

  • CIO/VP/Director of IT
  • VP/Director/Head of Enterprise Operation
  • VP/Director/Head of Enterprise Products & Solutions
  • VP/Director/Head of Enterprise Sales
  • VP/Director/Head of Enterprise Sales Operation
  • VP/Director/Head of Business Care Operation
  • VP/Director/Head of Enterprise Care Operation
  • VP/Director/Head of Enterprise Client Services
  • VP/Director/Head of Enterprise Customer Delivery
  • VP/Director/Head of Carrier Services
  •  VP/Director/Head of Business Services

How the Summit Works:

  • In advance of the Summit, each participant will be asked to complete a brief survey to capture their view on the key topics of discussion.
  • The workshop sessions are then shaped through consultation with speakers and also based on the results of the pre-event survey.
  • The Summit will be held in a meeting room with tables set cabaret style.
  •  Each table will include a table host who will be responsible for facilitating discussion and leading group exercises.

All information shared during the session will take place under the Chatham House Rule, meaning, anything disclosed in the room is non-attributable.

This complimentary event is invitation only. Seats are limited so please contact Nigel Yeates to request an invitation. This summit is for Communication Service Providers only.

Agenda:

This complimentary event is invitation only. Seats are limited so please contact Nigel Yeates to request an invitation. This summit is for Communication Service Providers only.

Tuesday, August 15
09:00 AM

Welcome and Introductions

Speaker: Rebecca Sendel, VP, Services and Catalysts, TM Forum
9:15 AM

The Enterprise of Tomorrow: Key Trends Creating Opportunities for Service Providers

This keynote will set the scene for the day, highlighting the key forces shaping the future enterprise.

  • What trends and technologies will transform the future workplace?
  • How will employees, partners and customers engage?
  • What will the impact be on consumption of network and connected ICT services?
  •  How have service providers stumbled, succeeded and profited from the changing B2B landscape?

Speakers:

  • Evan Kirchheimer, Research Director, Enterprise Services, Ovum
  • Daniela Perlmutter, VP, Product & Solutions Marketing, Amdocs Technology
9:45 AM

Enterprise Pre-Event Survey Results Review

Sharing results of the pre-event survey around different challenges in serving the enterprise market.

Speaker: Rebecca Sendel, VP, Services and Catalysts, TM Forum
10:00 AM

Building a Comprehensive Digital Transformation Strategy 

A well thought-out digital transformation strategy is the bedrock for surviving in today’s digital economy and companies that manage to create a solid strategic framework for their digital transformation will be the fierce competitors of tomorrow.

Although the transformation journey will vary widely from one company to the next, depending on the specific business needs and focus, companies that are successfully addressing the complexities of digital transformation displays similarities in their strategic approaches.

This discussion will center around the common factors that every digital transformation strategy should comprise – from assessing your company’s digital maturity of your company and having a clear vision and understanding of your business’ future needs in terms of technology and business model transformation to understanding where to focus your effort and instilling a culture of innovation to drive the necessary changes.  This session will focus on TM Forum’s Digital Maturity Model and will include an opportunity for you to ‘place your bets’ on where you are going to spend your digital transformation money.

Speaker: Aaron Boasman, VP, Content, Research & Media, TM Forum
11:00 AM

Morning Break and Refreshments
11:15 AM

B2B Digital Strategy from Service Provider Perspective

Speaker: Joey Schultz, VP, Business Solutions Digital Experience, AT&T
11:45 AM

Enterprise Conversations: Introduction

Speaker: Daniela Perlmutter, VP, Product & Solutions Marketing, Amdocs Enterprise, Amdocs Technology

Topic #1: Omni-channel customer engagement in B2B

  •  In this session, we’ll discuss what it means to apply the omni-channel approach during the enterprise customer engagement from sales to care.

Topic #2: NFV as an accelerator to enterprise innovation and growth

  •  In this session, we will discuss the potential use case of NFV based services for enterprise customers, examining the business case for software-defined WANs (SD-WANs) as an example and evaluating the opportunity it may present.

Topic #3: Digitalizing business operations for B2B success

  • In this session, we’ll discuss why digitalizing back-end operations is crucial to supporting digital B2B services. We’ll also review how technologies such as robotics process automation (RPA) and intelligent analytics can help to deliver the seamless experience expected by enterprise customers.
12:00 PM

Enterprise Conversations Rotation 1
12:35 PM

Enterprise Conversations Rotation 2
1:05 PM

Networking Luncheon
1:45 PM

Enterprise Conversations: Rotation 3
2:15 PM

The Role of Digital in E2E Enterprise Strategy

Speaker: Janet Robertson, AVP, Digital Strategy and Foundation, AT&T  
2:45 PM

Afternoon Refreshment & Networking
3:00 PM

Future Proof the B2B Digital Platform – How to Bring B2B Vision into Reality

Speaker: Ramkishan Sadasivam, Sr. Manager Digital Architecture, T-Mobile
3:30 PM

Panel Discussion: Digital Enterprise Experience for CSPs: What Now and Where Next?

CSPs have identified B2B service offerings as a strong growth opportunity and therefore have considerable interest in how they can improve their customer engagement and provide a digital customer experience in this digital era. Join us to learn through case studies on how CSPs can win with business customers.

Speakers:

  • Evan Kirchheimer, Research Director, Enterprise Services, Ovum
  • Jerrid Hamann, Digital Experience Manager, Verizon
  • Janet Robertson, AVP, Digital Strategy and Foundation, AT&T
  • Ramkishan Sadasivam, Sr. Manager Digital Architecture, T-Mobile

Moderated by Jin Suk, Director, Product & Solutions Marketing, Amdocs Technology
4:00 PM 

Enterprise Conversations: Result sharing and wrap-up

Speaker: Aaron Boasman, VP, Content, Research & Media, TM Forum
4:30 PM 

Networking Reception


This complimentary event is invitation only. Seats are limited so please contact Nigel Yeates to request an invitation. This summit is for Communication Service Providers only.