Tuesday, May 12, 2015 9:00am to 5:30pm
Melbourne, Australia: Infosys, Bourke Street, Docklands VIC 3008
Tuesday, May 12, 2015 9:00am to 5:30pm
Melbourne, Australia: Infosys, Bourke Street, Docklands VIC 3008
Transforming Communications Service Providers to Communication Experience Providers
Hosted by: Infosys
Facilitator: Jonathan Hopkinson, Huawei
Evangelist: Raja Ravi, Telstra
Open to: TM Forum Members
At this Action Day, TM Forum members will be working together to collaborate on ways to improve customer experience in service providers, using an approach developed by TM Forum’s Customer Experience Management Project group as the foundation. The use cases that will be the output of the day’s workshop will become input to the Customer Experience Management Project, to be edited, reviewed and finalized to become part of the Customer Experience Management Solution Suite of best practices.
This is an interactive session – work will be done in small groups guided by a facilitator who will step the groups through exercises to create the outputs.
All participants are encouraged to stay involved after the workshop by attending regular meetings or collaborating online and following through to assist in having this work become part of the best practices.
Agenda highlights:
Please note: there is no participation fee.
To register and for any further information, please contact Snigdha Mitra.
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