TM Forum Workshop: Customer Experience Management

Transforming Communications Service Providers to Communication Experience Providers

Hosted by: Cognizant

Open to: TM Forum Members

At this one day workshop, TM Forum members will be working together to collaborate on ways to improve customer experience in service providers, using an approach developed by TM Forum’s Customer Experience Management Project group as the foundation. The use cases that will be the output of the day’s workshop will become input to the Customer Experience Management Project, to be edited, reviewed and finalized to become part of the Customer Experience Management Solution Suite of best practices.

This is an interactive session – work will be done in small groups guided by a facilitator who will step the groups through exercises to create the outputs.

All workshop participants are encouraged to stay involved after the workshop by attending regular meetings or collaborating online and following through to assist in having this work become part of the best practices.

Download a detailed agenda here.
To register and for any further information please contact Snigda Mitra