Tuesday, June 29, 2021

Virtual 2:00pm - 3:00pm
Your local time 2021-06-29T04:00:00Z - 2021-06-29T05:00:00Z

The industry has already reached the tipping point where traditional order management systems and processes are incapable of efficiently processing complex new B2B and B2C service order models. Communications service providers (CSPs) need automation to provide modern service operations. Lead times of weeks and months are severely at odds with customer expectations, generating negative experiences before the service is even live.

As order management sits at the heart of the orchestrated service fulfillment process, CSPs are now engaging their vendor partners to significantly modernize these solutions as part of a larger systems evolution effort. In doing so, the goal is to drive customer satisfaction above, tighter integration with technology changes in the network below and improve intelligent service operations for CSP staff internally.

Join our panel of experts in this webinar to hear about the latest research in this space and how CSPs can overcome their customers’ challenges by providing the next generation of order management solutions.

Confirmed speakers:

  • Tom Schnarr, Director – Product Management – ServiceNow
  • Dean Ramsey, Contributing AnalystTM Forum

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