Optimization of the Interaction Center from the Agent Perspective
This Catalyst plans to look at optimizing the agent journey model of the Interaction Center of the Future through analytics, machine learning and AI.
The Catalyst will enable a trusted channel of choice for new digital customers, and therefore service providers need to concentrate on agent efficiency, effectiveness and motivation and to improve both operational and customer experience excellence.
Benefits of being a TM Forum Catalyst
What is special about being a TM Forum Catalyst?