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GB941D Revenue Assurance Revenue Leakage Framework and Examples R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.16.2
Release Status: Archived
Details:
Revenue Assurance is a rapidly maturing discipline within the telecommunications industry; with widespread industry acceptance of the issues and increasingly effective techniques and systems to detect, investigate, correct and prevent such revenue an...
Standard(s): Best Practices
GB994 Omni Channel Guidebook R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Production
Details:
Customer experience has become a key differentiator for service providers as excellent network and service quality become widespread, and product offerings become similar across all providers. The key to leveraging this differentiation to maintain a ...
Standard(s): Best Practices
TR271 Monetizing Internet of Everything (IoE) CEM R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Production
Details:
This paper describes how the monetization models can be related to the Business Models and other TM Forum artifacts. We explore in detail the importance of Customer Experience and its role in Monetization within ecosystems.
Standard(s): Best Practices
TMF423 Unified Use Case Template for Customer Centricity R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Production
Details:
This document covers the Unified Use Case Template common to Customer Experience Management and Data Analytics. All aspects of Customer Centricity in terms of Customer Experience and Data Analytics are covered in this template.
Standard(s): Best Practices
TMF424 B2B2X Business Scenario Template R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.1
Release Status: Production
Details:
The Business Scenario template is designed to provide both Catalyst Projects and members with a consistent structure and content for the scenarios they contribute so that they can be more effectively communicated to both business and technical viewer...
Standard(s): Best Practices
TR279 CSP Use Cases Utilizing Blockchain R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
Within the Digital Ecosystem Management and Internet of Everything (IoE) program, TM Forum continues to explore blockchain technology and monitor member contributions of proposed use cases. This Technical Report documents the use cases contributed t...
Standard(s): Best Practices
TR276 Monetizing 5G R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
This paper aims to describe the main business verticals and use cases enabled by 5G technology. The verticals identified by 5G PPP include: Automotive, eHealth, Energy, Factories of the Future, Media & Entertainment, Smart Home and Smart City, an...
Standard(s): Application Framework (TAM)
Inspire loyalty with customer lifecycle management
Details:
It’s difficult for communications service providers (CSPs) operating in highly penetrated and developed markets to acquire large numbers of new customers. This typically only happens through mergers and acquisitions. Instead, CSPs must focus on cus...
Product arrays: A novel approach to solving the product choice conundrum
Details:
In his seminal work ‘The Paradox of Choice - Why More is Less’, American psychologist Barry Schwartz has argued that increased choices lead to consumer anxiety. He has also mentioned some consumer strategies to arrive at good consumer decisions; ...
Service desk transformation journey using intelligent automation
Details:
Providing superior services is about understanding and responding to customer expectations. Organizations want to deliver the best customer experience, however, are unable to figure out a strategic road map to transform their front end and back end o...
Digital Transformation Tracker 2: How to fix the cultural divide – Executive summary
Details:
This executive summary highlight's the report's key findings. You can view the full report here: The telecommunications industry is in a catch-22: New digital architectures, processes and work practices such as Agile software development, DevOps, cl...
Managing Digital Ecosystems Poster 2018
Release Status: Archived
Details:
Download a pdf of the poster using the button on the right. For full details about Managing Digital Ecosystems visit the webpage.
