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Nokia chatbots attempt to reinvent the call centre
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Vodafone calls for greater urgency from vendors
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Redknee to show Catalyst analytics system at TM Forum
Redknee Solutions said it will be demonstrating its new Catalyst analytics system, together with Wipro, Verizon, and Infosim, at at TM Forum on 15-18 May in Nice, France. The Catalyst will show how digital service providers can achieve the best balance between a superior customer experience and the best utilization of their network resources and infrastructure. The system uses
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AT&T, Orange and TIM work together on virtualisation
Three operators join with five vendors in TM Forum catalyst for rapid service innovation AT&T, Orange and TIM have partnered up to sponsor a project aimed at developing a framework for rapid service innovation in virtual networks. The project, which was unveiled at this year’s TM Forum Live, is part of the joint agile development (JAD) catalyst and demonstrates how networ
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Spirent collaborates with industry leaders to enable rapid service innovation in virtual networks
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Operators team up for another project aimed at pushing virtualisation innovation
AT&T, Orange and TIM are co-sponsoring a new vendor project aimed at developing speedier innovation within virtual networks. The Joint Agile Development (JAD) catalyst project, which was announced at this year's TM Forum conference in France, comprises Huawei, IBM, IT services provider Infosys, test and measurement company Spirent and IT solutions provider Tech Mahindra. JAD'
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KPN is on six-year ‘killing silo’ mission
FROM TM FORUM LIVE, NICE, FRANCE: European operator KPN is halfway through its ‘simplification’ programme of business and operational transformation, and arguably faces some of its biggest challenges ahead as it braces for a complete overall of its core operations. Bouke Hoving, EVP of simplification and innovation at the Dutch incumbent, said KPN is pleased with the progress
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Ericsson’s Ewaldsson Takes Aim at Telco ‘Conservatism’
Ulf Ewaldsson does not seem like a man facing one of the most daunting tasks in telecom. With his ready smile and lilting Swedish accent, the head of Ericsson's newish digital services business appears unflappably calm. But the company he works for is in turmoil: Following a sequence of earnings setbacks, Ericsson is desperately trying to restore profitability to historical levels
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FirstNews Briefs: SpiderCloud, AT&T, TM Forum
SpiderCloud Wireless has rolled out a new type of small cell that works across all major U.S. LTE bands. Dubbed the Frequency Agile small cell, the SCRN-220 is an enterprise-grade LTE small cell that can be software configured for 700 MHz to 2.1 Ghz spectrum in Bands 2, 25, 4, 66, 12, and 13. The cell supports channel widths of 5, 10, 15, and 20 MHz, SpiderCloud indicated. Several