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TM Forum Recognizes STC As A Business Transformation Leader
Ericsson has had a long-standing relationship with Saudi Telecom Company (STC), seeing the operator through a great many changes over more than a decade. So I was proud to hear the great news that STC was just named a finalist in the “Smart Service Provider – Business Transformation of the Year” category of this year’s TM Forum Digital World Awards. This annual award recogn
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Simulating APIs to stimulate your online economy
New generation digital service providers (DSPs) need to be able to plug in new platforms or partners and immediately create products to compete. In order to easily access other web-based software application and systems an application-programming interface (API) is utilized.An API is a software-to-software interface, not a user interface. With APIs, applications talk to each other
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Operators now ‘more aggressive’ in offering new services to enterprises
“We saw a gap in the telecoms market in 2011.” Tanya Cheng of Huawei is talking exclusively to VanillaPlus in Shenzhen, China at the Huawei Analyst Summit 2016 (HAS2016). “With the industry, including the TM Forum, focused on Service Quality Management (SQM) there were no solutions in the telecoms sector aimed directly at improving the customer experience,” maintains Hu
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Myths around eTOM
The term eTOM stands for "enhanced Telecom Operation Map". The TM Forum renamed it as "Business Process Framework" since 2013. TM Forum is a standard organization who maintains the Business Process Framework aka eTOM. Business Process Framework (BPF) is a end-to-end business process guidelines that TM Forum recommends for telecom operators to adopt in their day to day bu
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ETSI NFV work continues to gain steam, tackle challenges
On this week’s NFV/SDN Reality Check, we speak with the European Telecommunications Standards Institute to get an update on the organization’s work in developing standards for NFVETSI initiated standards work for NFV back in late 2012, starting with collaboration with seven telecom network operators. The organization completed work on phase one of the project in early 2015, and
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2016 TM Forum Webinar – Order Management
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Telecom of the Future
Predicting the future is always a risky business, but a safe bet in telecommunications is that technology will be at the core of what the future promises for the industry. It wasn’t too long ago that the telecom industry lived in a copper world and the dominant service was voice. Fiber, mobile, and IP technologies have ushered in a perception where it seems like anything is possi
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AVSystem at TM Forum Live!, LTE MENA and Big Dogs Conference
Although it has already been a busy spring for AVSystem, there are still a couple of events in the following months, that are truly worth attending!We all want to be up-to-date with the latest news from the connected world. And it is pretty easy to achieve that when we take part in key technology events and stay among inspiring influencers. That’s why AVSystem is planning to show
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Customer support goes ‘omnichannel’
It wasn’t that long ago that when a customer needed to contact their phone company the only choices available were to write to them or call the customer support ‘hotline’. The only thing hot about that line was often the customer’s temper at having to wait their turn for a long period of time, having to cope with an inane IVR system or trying to understand the accent of the