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IG1234 Intent Oriented Customer Engagement (IoCE) Guide v2.0.0
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.0
Release Status: Archived
Details:
Intent Oriented Customer Engagement (IoCE) is a methodology for CSPs to engage with customers through real-time decisions based on intent of the customer (intent is intention or real wish of a customer for which the customer contacts CSP) instead of ...
Product modelling at the core of IT transformation
Release Status: None
Details:
BT has used TM Forum assets to create a Product Modelling Scheme, including use of common language across extensive teams, the Information Framework (SID), Open APIs to reduce the integration effort and the Open Digital Architecture (ODA). As part o...
TMF431 Business Metrics Poster v18.5
Maturity Level: General availability (GA)
Document version: 18.5.0
Release Status: Production
Details:
As service providers transition into digital service providers, the use of common metrics across the industry has become vitally important. The TM Forum metrics team, led by IBM, has published this latest Framework-aligned poster which speeds CSP met...
Standard(s): Best Practices
Business Process Framework (eTOM) Poster v19.5
Document version: 19.5.0
Release Status: Archived
Details:
Download the latest version of the poster illustrating the Business Process Framework (eTOM) update for Release 19.5.
Standard(s): Business Process Framework (eTOM)
Autonomous Networks: Empowering digital transformation – Chinese
Release Status: Archived
Details:
2019 年，TM Forum发起倡议并设立自智网络 (Autonomous Networks)协作项目，探索并提供行业领先的端到端网络自动化方法论。新冠疫情全球大流行加速了全球行业数字化转型，5G和B2B2X为全球运营商�...
IG1267 eTOM and GDPR Mapping v2.0.0
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.0
Release Status: Production
Details:
This guide proposes enrichment to three domains of eTOM in support of the full scope of General Data Protection Regulation (GDPR) compliance across eTOM business process map. First, we are proposing the Customer domain to be enhanced to address the p...
Standard(s): Business Process Framework (eTOM)
TMF920A Topology Discovery Service Management API Component Suite Profile v1.0.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.0
Release Status: Archived
Details:
The API Component Suite for Topology Discovery Service Management is a collection and curation of topology information that can be critical to carrying out several operational challenges such as proactive service assurance and enhancing customer expe...
Standard(s): Best Practices
GB988 TM Forum Metrics Definitions v21.5
Maturity Level: General availability (GA)
Document version: 21.5.0
Release Status: Archived
Details:
This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of 2600 metrics that have been defined in TM Forum and provides them wi...
Standard(s): Application Framework (TAM)
IG1190J AI DataOps Management v2.0.0
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.0
Release Status: Archived
Details:
This paper aims to cover the data management process in operations where AI components have been or will be deployed at a significant scale. We call this process AIDataOps. The scope of this process is how to deploy, monitor, maintain and eventual...
Standard(s): Best Practices
IG1190 AIOps Service Management v5.3.0
Maturity Level: Level 4 - Forum Approved
Document version: 5.3.0
Release Status: Archived
Details:
In this document, we take a step in addressing how to redesign the complex service management operations processes, in order to prepare them to handle and govern AI software at scale. This work is part of the deliverables of the TM Forum work stream ...
Standard(s): Best Practices
IG1228 How to use ODA – Using Open APIs to realize Use Cases v6.0.0
Maturity Level: Level 4 - Forum Approved
Document version: 6.0.0
Release Status: Archived
Details:
The objective of this document is to illustrate through simple use cases: Dynamic view of ODA Functional Architecture (to be progressively extended in next versions to the global Order to Cash process) Usage of TMF Open APIs (leveraging TMF Ope...
Standard(s): Best Practices
TMFC007 Service Order Management v1.0.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.0
Release Status: Archived
Details:
The Service Order Management (SOM) is the entry point of the Product Domain. It is in charge of Customer-Facing-Service (CFS) delivery on resources (network and service platforms equipment). The SOM exposes in particular the API "ServiceOrder". It is...
Standard(s): Integration Framework
