Register-
RN363 Release Notes for IG1130 TAM Impacts by SDN/NFV R18.0
Maturity Level: Level 3 - Team Approved
Document version: 2.0.1
Release Status: Archived
Details:
As operators and enterprises evaluate the introduction of virtualization to network functions they are discovering that the biggest challenges lie in the existing organization, processes and systems. For a better vision of the corresponding challenge...
Standard(s): Application Framework (TAM)
RN363 Release Notes for IG1130 TAM Impacts by SDN/NFV R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Archived
Details:
As operators and enterprises evaluate the introduction of virtualization to network functions they are discovering that the biggest challenges lie in the existing organization, processes and systems. For a better vision of the corresponding challenge...
Standard(s): Best Practices
AI Use Cases & Reference Implementations Toolkit
Resources include:
GB1002 Artificial Intelligence User Stories and Use Cases R19.0.1
IG1182 The CSPs Guide to AI-Driven 360 Degree Customer Profiles R19.0.1
Details:
A guidebook and use case library based on a structure that enables users to map user stories to use cases and then to identify test cases following a list of related uses of AI has been created. Members of the TM Forum around the globe are collabora...
Standard(s): Toolkit
Customer Experience Lifecycle Model and Metrics Toolkit
Resources include:
IG1303 Customer Experience Metrics v1.0.0
GB1010 Experience Metrics for 5G Use Cases Guidebook v1.0.0
Customer Experience Management Lifecycle Model v1.5.1 (GB962C)
MoreDetails:
The Customer Experience Lifecycle Model and Metrics Toolkit provides service providers with a three layered, multi-phase model to define the interactions with their customers across each phase and model those based on their unique journeys. Also incl...
Standard(s): Toolkit
Delivering 5G digital customer experience Toolkit
Resources include:
GB1006 Customer Experience Management 2025 Guidebook v2.0.1
IG1205 Gamification and Continuous Communication with Customers v2.0.0
IG1203 Capabilities for CEM Concepts and Processes v3.0.0
MoreDetails:
The Delivering 5G Digital Customer Experience Toolkit includes two key assets that explore the digital customer experience in a 5G world and includes the CEM 2025 guidebook that describes the new direction and update of the previous omnichannel guide...
Standard(s): Toolkit
Omnichannel & Customer 360 View Toolkit
Resources include:
GB995 Guidebook on 360 Degree View of a Customer R17.5.1
GB994 Omni Channel Guidebook R18.0.1
IG1182 The CSPs Guide to AI-Driven 360 Degree Customer Profiles R19.0.1
MoreDetails:
The Omnichannel & Customer 360 View Toolkit provides three key assets that focus on omnichannel and the view of a customer and includes a guidebook that explores the 360 Degree view of the customer from various angles to facilitate advanced analy...
Standard(s): Toolkit
Customer Experience Management Index (CEMI) Release 2.0
Resources include:
RN341 Customer Experience Management Index (CEMI) Release Notes R2.0
TR193 Customer Experience Management Index v1.3
TR193A CEMI Matrix Model Workbook v1.2
MoreMaturity Level: Level 4 - Forum Approved
Details:
Release 2.0 of the Customer Experience Management Index (CEMI) is the Technical Requirements and Technical Specification, plus selected CEM KPIs, that comprise an implementable approach to deploying the CEMI into a Service Provider operating environm...
Standard(s): Best Practices
TMF066A Customer Experience Management Index KPI Addendum V1.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.1
Release Status: Archived
Details:
This addendum enumerates the 10 selected KPIs per category selected as the initial set for calculating the Customer Experience Management Index (CEMI).
Standard(s): Best Practices
TMF066 Customer Experience Management Index Technical Specification V1.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.1
Release Status: Archived
Details:
The intent of this Technical Specification is for TM Forum to construct an Industry best practice Model that will allow D/CSP’s to calculate and measure, through an informed moving averages model, how they are performing against the Industry as a w...
Standard(s): Best Practices
RN341 Customer Experience Management Index (CEMI) Release Notes R2.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.5
Release Status: Production
Details:
This release of the Customer Experience Management Index (CEMI) now includes TMF066 — Customer Experience Management Index (CEMI) Technical Specification, which details the calculation model and select KPIs used to calculate the CEMI, a critical en...
Standard(s): Best Practices
Charging & Billing
Resources include:
RN314 Revenue Assurance Solution Suite Release Notes R18.0
GB941B Revenue Assurance Maturity Model R17.5.1
IG1179 5G Revenue Management - Impact Assessment v2.0.1
MoreDetails:
As part of the Agile OSS/BSS Toolkit, this section contains best practice guides related to charging and billing and also revenue assurance. Covering the impact of NFV on revenue assurance across the ecosystem.
Automation policy and security
Resources include:
IG1175 Trust and Traceability in Digital Ecosystems R18.5.1
IG1177 ODA Intelligence Management Implementation Guide R18.5.1
GB967 Policy in Charging and Billing v6.2
MoreDetails:
As part of the Agile OSS/BSS Toolkit, this section provides guides to current practice in automation, and the use and modelling of policies to control automation.
