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RN332 Business Process Framework Release Notes R16.5.1

Maturity Level: Level 4 - Forum Approved

Document version: 16.5.2

Release Status: Archived

Details:

This Release16.5.1 of the Business Process Framework Suite is integrated as part of the Frameworx Release 16.5, with major changes in the following main areas: Changes in the Engaged Party Domain regarding Party Revenue Management. Pursuant a gov...

Standard(s): Business Process Framework (eTOM)
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Robotic process automation: Rise of the machines

Details:

It’s not what you think – automating to get rid of staff and to replace business process automation and macros. As this report explains, the four big advantages delivered by robotics process automation (RPA) are: customer satisfaction emplo...
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Trust, Security & Privacy Toolkit

Resources include:

TR246 Fraud Survey Report 2019 R19.0.1
TR279 CSP Use Cases Utilizing Blockchain v3.1.1
IG1175 Trust and Traceability in Digital Ecosystems R18.5.1

TR270 Trust Challenges and Opportunities R17.5.1
TR243 Privacy Management R16.0.1
TMF644 Privacy Management API REST Specification R16.0.1
GB979C Big Data Analytics Privacy Risk Score Details R15.5.1
IG1124 ZOOM NFV Security Fabric Overview R14.5.1

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Details:

TM Forum members have collaboratively developed security, privacy and revenue management best practices and guidance for the communications industry. To be effective, security, privacy, revenue assurance, fraud management, asset management and char...

Standard(s): Toolkit
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Ecosystem Partnering Toolkit

Resources include:

GB1000 Ecosystem Business Concepts & Principles R19.0.1
TR281 Ecosystem Business Key Themes (Business Scenarios) R18.5.1
Online B2B2X Partnering Step by Step Guide R18.0.1 (TR211)

TR211 Business Partnering Guide Touch Points Resource R15.0.1
TMF424 B2B2X Business Scenario Template R18.0.1
TR282A Ecosystem Business Architecture: Smart City - Smoke Detection R18.5.1
Introducing 5G Monetization R18.5 (TR276)
TR271 Monetizing Internet of Everything (IoE) CEM R18.0.1
TR279 CSP Use Cases Utilizing Blockchain v3.1.1
TR270 Trust Challenges and Opportunities R17.5.1
IG1172 CurateFx - Nice 2018 Compendium Document R18.0.0
TR249 Building and Enabling a Digital Payment Ecosystem R16.0.1
TR217 Partnership Revenue Models V0.5.2
IG1107 B2B2X Support in Frameworx: Service Lifecycle Stages and Enablers V1.13.1
GB1009 Smart City Operations Map v3.0.0

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Details:

The purpose of the Ecosystem Partnering Toolkit is to provide how-to guidance to business audiences who need to rapidly design, implement, operate and monetize digital services with partners in extended value chains. CurateFx CurateFx is a powerful...

Standard(s): Toolkit, Best Practices
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Customer Centricity Toolkits

Resources include:

GB1006 Customer Experience Management 2025 Guidebook v2.0.1
IG1205 Gamification and Continuous Communication with Customers v2.0.0
GB995 Guidebook on 360 Degree View of a Customer R17.5.1

GB994 Omni Channel Guidebook R18.0.1
IG1182 The CSPs Guide to AI-Driven 360 Degree Customer Profiles R19.0.1
Customer Experience Management Lifecycle Model v1.5.1 (GB962C)
Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A)
Customer Experience Management Implementation Guide Use Cases R19.0.1 (GB962D)
TMF423 Unified Use Case Template for Customer Centricity R18.0.1
Customer Experience Maturity Model v2.0.0 (GB962B)
TMF435 Customer Experience Management Maturity Model Poster v2.0.0
GB1010 Experience Metrics for 5G Use Cases Guidebook v1.0.0
IG1183 Omni Channel CEM Guideline; What Customers Will Expect By 2025 R18.5.1
Customer Experience Management ROI Calculator User Guide R17.0.1 (GB962E)
Customer Experience Management ROI Calculator R17.0.1 (GB962F)
IG1149 Guide to Customer Experience Integrator R16.5.1
TR193 Customer Experience Management Index v1.3
IG1203 Capabilities for CEM Concepts and Processes v3.0.0

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Details:

Do you know how to deliver the service your customers want? The Customer Centricity Toolkits outlined below enable digital service providers to transform their businesses to increase their focus on delivering good customer experience. The toolkits ...

Standard(s): Toolkit
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Data & Analytics Toolkit

Resources include:

GB1023 Data Governance Guidebook v2.1.0
GB1025 Data Governance Maturity Model v2.0.0
Data Governance C-Level Executive Summary v1.0.0 (IG1246)

Data Governance Whitepaper - A new vision for the future of data governance v1.0.0 (IG1225)
IG1199 AI & DA Management Standards Introductory Guide: AI Checklists v2.0.0
IG1199A AI Checklist Marketing Material v1.0.0
IG1211 ODA 5G Management Implementation Guidelines v1.0.1
RN346 Big Data Analytics Release Notes R18.5
GB979D Big Data Analytics Big Data Repository R18.5.1
GB979 Big Data Analytics Guidebook R16.5.1
GB979A Big Data Analytics Use Cases R16.5.1
TR261 Data Governance Functions and Implementation R16.0.1
IG1138 Introductory Guide to External Data Monetization R15.5.1
TMF431 Business Metrics Poster v18.5
GB1003 AI & DA Maturity Model R19.0.1
GB988 TM Forum Metrics Definitions v21.5

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Details:

How valuable is your data? The Data & Analytics Toolkit provides a range of assets to support members in making use of analytics to inform decision-making and ultimately drive automation within their businesses. TM Forum is leading the digital ...

Standard(s): Toolkit
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Zero-Touch Operations

Resources include:

IG1190B AIOps Change Management v1.0.1
IG1190E AIOps Knowledge Management v1.0.1
IG1190F AIOps Monitoring and Event Management v1.0.1

IG1211 ODA 5G Management Implementation Guidelines v1.0.1
Implementation and Deployment Blueprints for Hybrid Environments R17.5.1 (TMF070)
Hybrid Infrastructure Platform (HIP) Implementation and Deployment Blueprint R17.5.1 (TMF070A)
Advanced Platform Deployment Blueprints R17.5.1 (TMF070B)
Relationships to External Architectures R17.5.0 (TMF070C)
IG1217 Resource Inventory of 3GPP NRM for Service Assurance v1.0.1
IG1164 Requirements Analysis for the Ordering and Configuration of Services and Resources R18.0.1
NaaS Network Model and Termination Point Composition Best Practice R18.0.0 (IG1165)
Network as a Service (NaaS) Requirements R18.0.1 (IG1169)
Network as a Service (NaaS) Package R18.0.1 (IG1170)
IG1122 NFV Readiness: Operating a Hybrid Virtualization Network Infrastructure R14.5.1
TR236 Operations Flows for SDN Service Function Chains R14.5.1
IG1190C AIOps Release Management v2.0.0
IG1190D AIOps Acceptance Testing v2.0.0
IG1190 AIOps Service Management v5.4.0
IG1190A AIOps Configuration Management v3.0.0
TMF071 Open Digital Framework Terminology v14.0.0

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Details:

As part of the Agile Operations toolkit, this toolkit focusses on Zero touch operations such as the impact of customer self service, it is closely related to the Agile OSS toolkits of Orchestration and Automation.

Standard(s): Toolkit
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Procurement & Lifecycle Management

Resources include:

GB1004 Business Assurance Dimension Framework v2.0.1
Product Lifecycle Management: Comparison of Traditional and Virtualized PLM R15.0.0 (IG1129)
IG1123 NFV Readiness: Packaging Virtualized Network Services for Procurerment and Operations R14.5.1

TMF062 Procurement Support Process and Templates R14.5.0
IG1133B NFV Procurement Survival Kit Overview R15.0.1
IG1133A NFV Procurement Professionals' Briefing (Flyer) R15.0.1
IG1133C Federated Catalogs for (Automated) Procurement - Orange Case Study R15.0.1
RN353 NFV Procurement Survival Kit Release Notes R15.0.1
License Management R16.5.1 (IG1143)
IG1121 NFV Readiness: VNF Procurement and Lifecycle Management R14.5.1

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Details:

As part of the Agile Operations Toolkit, this section covers Partner Operations and Procurement and Lifecycle Management. Partner Operations This section provides guides for operations that span digital ecosystem partners. The TM Forum B2B2X partne...

Standard(s): Toolkit
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Customer experience: Why the quest never ends

Details:

What are your customers experiencing right now? If you don’t know, your company’s brand, revenue, profitability, growth and perception among customers, investors, regulators and partners are all at risk. That’s a lot on the line, but we all kn...
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Platforms

Resources include:

Deployment Integration Patterns and Best Practices for HIP: Overview R17.0.1 (TR263)
RN363 Release Notes for IG1130 TAM Impacts by SDN/NFV R18.0
Implementation and Deployment Blueprints for Hybrid Environments R17.5.1 (TMF070)

Why Information Models are Needed for Agile Operations R14.5.1 (IG1115)
OSS / BSS Futures Overview R14.5.1 (IG1117)
IG1135 Digital Ecosystem Reference Architecture Overview R15.5.0
GB945GP Frameworx Governance Platform Exemplar
GB945-Matrix Exemplar Platforms Application Framework Excel Mapping
RN333 Frameworx Solution Methodology Release Notes R12.0
IG1130 Future TAM Impacts by SDN/NFV R15.0.1
RN363 Release Notes for IG1130 TAM Impacts by SDN/NFV R19.0

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Details:

As part of the Agile Operations Toolkit, this section covers Platforms. Transformation from the Present Mode of Operations based on systems to a a Future Mode of Operations based on platforms , componentized OSS, integration using open APIs. This ...

Standard(s): Toolkit
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Agile Operations Toolkit

Resources include:

TMF071 Open Digital Framework Terminology v8.0.1
TR274 Digital Services Reference Architecture Guide R17.5.1
TR269 Onboarding Automation and Package Metadata R17.0.1

IG1217 Resource Inventory of 3GPP NRM for Service Assurance v1.0.1
IG1137A Development and Deployment in the Context of a Value Fabric: Joint Agile Delivery R17.0.1
IG1137B Joint Agile Delivery (JAD) Service Assurance R17.5.1
TAM Impacts by SDN/NFV: Detailed Analysis and Implementation SQA R17.0.1 (IG1130B)
Transformation Towards the Operations Center of the Future R17.0.1 (IG1144)
Operations Center of the Future - Future Competencies, Roles and Culture R17.5.1 (IG1158)
Dynamic Network Slices Management and Business Models R17.0.1 (IG1152)
IG1141 Procurement & Onboarding of Virtualization Packages R18.0.1
TR229A User Stories for Hybrid Network Management R16.5.1
Metrics Framework for Big Data and Policy Driven Operations R16.5.1 (IG1146)
Communication Services Provider Workforce Transformation Implementation Experience R16.5.0 (IG1148)

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Details:

What does the future of operations look like? The Agile Operations toolkit provides a range of assets to support process analysts and other members of the operations community in realizing operations and process models based on the latest best pract...

Standard(s): Toolkit
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RN310 Information Framework Release Notes R16.5.1

Maturity Level: Level 4 - Forum Approved

Document version: 16.5.2

Release Status: Archived

Details:

This release of the Information Framework release contains enhancements to it, including: Support for Number Portability with the addition of portability requests as subclasses of Resource Orders and initial work on ResourceNumber and ResourceNum...

Standard(s): Information Framework (SID)