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IG1394 Telco NPS Management Framework v1.0.0
Maturity Level: Alpha
Document version: 1.0.0
Release Status: Archived
Details:
The Net Promoter Score (NPS), an important metric widely used in customer experience management, is strongly correlated with a company's market performance. More and more CSPs are applying NPS as a key management indicator for enterprises and attachi...
Standard(s): Best Practices
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GB1370 Metrics for Service Centric Operations v1.1.0
Maturity Level: Beta
Document version: 1.1.0
Release Status: Archived
Details:
Service-centric operations are increasingly considered crucial in today's tightening economic climate, particularly within the professional services industry, where the professional relationship often constitutes the service being delivered through a...
Standard(s): Best Practices
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IG1377 DTOps v1.0.0
Maturity Level: Alpha
Document version: 1.0.0
Release Status: Archived
Details:
DTOps is the engineering discipline that defines a comprehensive and structured approach across the digital twin lifecycle's design, deployment, operations, and maintenance stages.
Standard(s): Best Practices
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IG1291A MAMA CSP Value Stream Catalog – Assurance v3.1.0
Maturity Level: General availability (GA)
Document version: 3.1.0
Release Status: Production
Details:
This catalog of value streams presents an approved list of key value streams that support, enable, or drive assurance for Autonomous Operations. The value streams included in this catalog have been meticulously selected based on their proven impact o...
Standard(s): Best Practices
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GB1042A Autonomous Operations Maturity Model (AOMM) v1.3.0
Maturity Level: General availability (GA)
Release Status: Archived
Details:
Autonomous Operations (AO) presents a new operating model of an organization that automates capabilities for learning, self-governance, and self-adaptation of its value streams in order to realize stakeholder value in a closed loop fashion. The Auton...
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TR320B CMCC Use Case – Monitor and handle anomaly event Value Stream v1.0.0
Maturity Level: Alpha
Document version: 1.0.0
Release Status: Pre-production
Details:
This document outlines the value stream for monitoring and handling anomaly events within China Mobile's operations, focusing on the implementation of digital employees to enhance network monitoring and fault management. As network scales and comp...
Standard(s): Best Practices
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TR320 Autonomous Operations Value Streams Showcase v1.1.0
Maturity Level: Beta
Document version: 1.1.0
Release Status: Pre-production
Details:
This technical report and its addenda reference MAMA defined Autonomous Operations (AO) Value stream standards as basis to demonstrate, or provide case studies, or example illustrations of specific AO Value Stream showcase and their successful implem...
Standard(s): Best Practices