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IG1186 ODA Governance and Security Vision R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.1
Release Status: Production
Details:
This document augments IG1166 ODA Architecture Vision R18.0.0 [1] by adding the lifecycle requirements, methodology and best practices for Governance and Security that Open Digital Architecture (ODA) solutions need to address. The approach taken is t...
Standard(s): Best Practices
GB999 ODA Production Implementation Guidelines R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.1
Release Status: Archived
Details:
This Guideline provides a deeper implementation-focused analysis of the ODA Production Function Grouping within the ODA Functional Architecture. It defines the detailed logical functional architecture, and implementation of these functions as ODA com...
Standard(s): Best Practices
GB1003 AI & DA Maturity Model R19.0.1
Maturity Level: General availability (GA)
Document version: 2.0.1
Release Status: Production
Details:
Over the last several years, there has been tremendous excitement around Artificial Intelligence (AI). Over $11 billion has been invested by venture capitalists in new AI start-ups during 2014-16, with an estimated $6 billion more in 2017. Tech giant...
Standard(s): Best Practices
GB1002 Artificial Intelligence User Stories and Use Cases R19.0.1
Maturity Level: General availability (GA)
Document version: 1.0.1
Release Status: Production
Details:
This is the outcome of TM Forum member collaboration to identify the uses of Artificial Intelligence (AI) in Service Providers environment, and help catalog business and technical user stories, use cases and test cases. The guidebook is based on a st...
Standard(s): Best Practices
IG1188 CurateFx – Nice 2019 Compendium Document R19.0.0
Maturity Level: Level 3 - Team Approved
Document version: 1.0.0
Release Status: Pre-production
Details:
This document pulls together a set of CurateFx Projects created in support of Nice 2019 Catalysts that have been Team Approved to share in the CurateFx tool as examples of how different teams utilized the CurateFx tool.
Standard(s): Best Practices
GB1000 Ecosystem Business Concepts & Principles R19.0.1
Maturity Level: General availability (GA)
Document version: 2.0.1
Release Status: Production
Details:
This document outlines the key concepts and principles around Ecosystem business. Its purpose is to provide a reference for core ideas and underlying premises and rules for ecosystem business. The concepts and principles are updated to capture ecosys...
Standard(s): Best Practices
GB1006 Customer Experience Management 2025 Guidebook R19.01
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.1
Release Status: Archived
Details:
This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline (Version R18.5).
Standard(s): Best Practices
GB998 Open Digital Architecture (ODA) Concepts & Principles R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
The Open Digital Architecture has been recently released and is still evolving. As such, it is susceptible to different interpretations in terms of architecture and implementation. The proposal is to create a limited set of architecture principles a...
Standard(s): Best Practices
IG1157 Digital Platform Reference Architecture Concepts and Principles R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.1
Release Status: Archived
Details:
This TM Forum Digital Platform Reference Architecture White Paper explores the digital industry landscape and best practices, analyzes how they can be tuned to the communication industry and provides a blueprint that CSPs and their ecosystem partners...
Standard(s): Best Practices
IG1182 The CSPs Guide to AI-Driven 360 Degree Customer Profiles R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.1
Release Status: Production
Details:
Customer expectations are ever-increasing. One great experience with, for example, an internet giant sets the bar high for other companies and industries to follow suit. This presents a real challenge for telecoms providers as they don’t necessar...
Standard(s): Best Practices
Customer Experience Management Implementation Guide Use Cases R19.0.1 (GB962D)
Maturity Level: General availability (GA)
Document version: 9.0.1
Release Status: Production
Details:
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...
Standard(s): Best Practices
TMF071 ODA Terminology R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.1
Release Status: Archived
Details:
This document provides a glossary of terminology relevant within EBA, DPRA and ODA documentation published in Release 19.0, DPRA Release 19.0 and DSRA Release 17.5. In addition to ODA terms that are introduced in the R19.0 ODA documents, there are te...
Standard(s): Best Practices
