RegisterReleased: Friday, March 4, 2016
Based on a global survey conducted by Telecoms.com Intelligence, AsiaInfo carried out an analysis of operator views on the future of business support systems (BSS). They wanted to know whether telecom operators were ready to deploy cloud-based BSS and what they thought the benefits were. They also wanted to gauge operator perspectives on the need for BSS transformation, their preferred approaches to BSS upgrades, and current levels of innovation in BSS-related areas such as pricing.
AsiaInfo analyzed the data from around 300 qualified operator respondents to discern variations by geographic region as well as by operator type. The survey respondents represented five distinct groups: mobile network operators, service providers, multi-play integrated operators, fixed-line operators, and cable and satellite operators. Their analysis revealed some intriguing insights into current industry thinking on IT transformation and, in particular, cloud-based BSS.
Survey results highlights
- 73% of operators agreed that all telco business IT systems will be cloud based in the future
- 71% of operators are ready to deploy cloud-based BSS services
- Operators said cost reduction in IT infrastructure and opera ng expenses is the most compelling benefit of cloud-based BSS
- Concerns about security and data privacy ranked highest among the barriers to moving BSS to the public cloud
- The top drivers for IT/BSS transformation are pricing innovation and competitive differentiation
- Nearly all operators agreed that flexible BSS systems are critically important for delivering an op mal customer experience
- Operators in Africa and the Asia Pacific had the most innovative pricing strategies, while operators in North America were the least innovative
To understand these findings better, download this whitepaper which goes into more detail in exploring operators’ readiness to deploy BSS in the cloud, and other current BSS-related opinions of the operators around the world.
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