RegisterWith onset of digitization across the globe, businesses are now undergoing digital transformation with automated business processes to achieve Business Outcomes. RPA is playing a key role in cost reduction, process efficacy, and increased workforce productivity with enhanced employee experience, reduced manual touchpoints, improved governance & compliance culminating into an enhanced customer experience.
Robotic Process Automation (RPA) has been gaining importance in recent times as RPA software revenue grew 63.1% in 2018 to $846 million, according to Gartner. It is expected that RPA software revenue will reach $1.3 billion in 2019.
A number of industries like banking, insurance, telecom and utilities have adopted RPA and realised a host of benefits. These organisations traditionally have many legacy and siloed systems and have chosen RPA solutions to drive operational efficiencies and reduce costs.
Through this white paper we explore how Communications Service Providers (CSPs) can realise long term business benefits by deploying RPA in their operational departments.
Authors
Suraj Garg
Suraj is a Principal Consultant in the Business Excellence division of Tech Mahindra. He has extensive experience on CRM, Digital, and Telecom Processes and has worked with telecom operators across UK,Europe and Asia on key transformation projects to help them realize business benefits in a Digital World.
Leena Verma
Leena is a Business Consultant in the Business Excellence division of Tech Mahindra. She has extensive experience on Visualizations, Digital, and Telecom Processes. She has worked on transformation projects for telecom operators across Asia Pacific, UK and Europe and helped in delivering value to the customer.
Amit Joshi
Amit heads the Telecom Consulting practice (UK & Europe) at Tech Mahindra. He has extensive experienceworking with some of the world‘s leading communications service providers in areas of Business Transformation, Customer Experience improvement, Product Lifecycle Management. He is currently responsible for formulating Digital Strategies for leading CSPs globally.