TechCo People & Culture

As Telcos evolve into customer-centric, technology-driven TechCos, transformation must extend beyond digital tools. True progress requires addressing persistent barriers such as outdated mindsets, cultural resistance, and widening skill gaps to build the skills and culture needed for a future-ready workforce. 

That’s where the TechCo People & Culture (TPAC) Project comes in.

TPAC bridges the critical gap between technology and people, embedding human-centric design across the Open Digital Architecture (ODA) through the foundational pillars of People, Organization, and Culture (POC). Co-created with TM Forum members and aligned with the industry’s core missions- Composable IT, AI & Data, and Autonomous Networks– TPAC ensures that people and culture are at the heart of every transformation journey. 

Our focus areas

Without clear, actionable frameworks, transformation efforts often lose momentum. To meet industry needs and prepare organizations for emerging challenges, TPAC focuses on key areas tied to our Core Framework IG1352: ODA TechCo Enablement:

• Fostering a culture of agility and adaptability
• Leveraging knowledge networks
• Cultivating future skills and encouraging diverse talent
• Redefining and maximizing value creation for competitiveness
• Optimizing collaboration across diverse stakeholders
• Aligning organizations for dynamic and adaptive execution

By advancing these focus areas, TPAC helps TM Forum members achieve their technology and business transformation goals- enabling members to benchmark, strategize, and activate the people-side of TechCo transformation.

As the anchor for People, Organization, and Culture across TM Forum initiatives, TPAC empowers members to turn vision into action and people into catalysts for meaningful progress.

This is transformation- with a human touch.

Join the movement

By joining the TPAC Project, your organization helps shape the guidebooks, best practices, and standards that define the future of digital business- across Telco and beyond.

• Who should join?

  TPAC welcomes professionals who are driving- or directly impacted by- digital transformation. This includes leaders, change agents, and practitioners passionate about shaping the future of work through culture evolution, upskilling, and reskilling.

  If you’re interested in identifying and developing the future skills your organization needs to thrive in the TechCo era, this project is for you.

• What commitment is required in terms of time and effort?

  Provide commitment to join Wednesdays at 1pm GMT for one hour and to contribute to assets.

• What will I get out of this?

  By joining the TPAC Project, you’ll gain access to a collaborative, cross-industry community focused on the people-side of TechCo transformation. Members benefit from:

  • Actionable frameworks and tools to guide organizational design and cultural evolution
  • Insight into future skills and workforce trends shaping the TechCo landscape
  • Opportunities to co-create standards and best practices that influence global transformation strategies
  • Peer learning and collaboration with leading operators, vendors, and innovation partners
  • Visibility and recognition as a contributor to TM Forum’s People, Organization, and Culture initiatives

  In short, you’ll help shape how the industry builds adaptable, future-ready organizations—and take away practical insights to accelerate transformation within your own.

• How can I join?
  Join the project here