Register
Capacitación virtual: Introducción a Frameworx – en español
Fecha y hora: 27 de junio, 2018. 9am-5pm EDT (UTC-4)
El curso Introducción a Frameworx es el primer paso para establecer su conocimiento en Frameworx.
El curso le lleva por un tour 360 grados de Frameworx — incluyendo los marcos de Procesos de Negocio, Información, Aplicación e Integración, así como también las métricas y otros temas.
Tome su primer paso para lograr una gestión de servicio punta a punta simplificada y la reducción de costos, riesgo y tiempo de salida al mercado. (Note: Course materials are in English.)
The course:
- is an essential first step in your training journey, providing the grounding you will need to go deeper into studying any of the frameworks or other training topics on offer
- explains what the frameworks are, what they can do individually and together, and through case-studies demonstrates the value that other organizations have realized by using Frameworx
Level: Foundation
Pre-requisites: None
Course Objectives
- To explain why you should be using the suite of standards already adopted by 90% of the world’s largest service providers
- To provide you with an understanding of how Frameworx can enable your business to operate more efficiently and be more agile
- To prepare you for more in-depth training courses
- To begin the path to TM Forum Career Certification (members only)
Who should attend?
- Anyone who will be taking further TM Forum training
- Anyone involved in selecting, supporting or managing a support architecture
- Anyone tasked with ensuring a support architecture delivers value to the business
- Sales and marketing staff – to understand the benefits Frameworx can bring to your products
- Managers who want to understand Frameworx principles to incorporate into transformation projects
- Staff involved in procurement requests or responses for Frameworx compliant software
What will you learn?
- Module 1 – Frameworx Introduction.
- Module 2 to 5: Understand basic concepts of the Business Process Framework (eTOM), Information Framework (SID) Application Framework (TAM), Integration Framework and APIs.
- Module 6: Metrics. Use the Performance Indicators (Metrics) developed by TM Forum to measure and monitor how well your support architecture is actually supporting the business.
- Module 7: Mappings between the Frameworks
- Module 8: TM Forum Strategic Projects
Career Certification
(TM Forum members only)