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Autonomous customer experience index (CEI) for zero-touch 5G network - Phase III

URN C23.0.568

Topics 5G, Autonomous networks, Intent-based networking

35% of customers use network CX to make purchase decisions. We aim to reduce customer churn and reduce 40% of offline users by resets to solve sync problems.

Project companies

The telecom industry is facing increasing pressure to improve customer experience and operational efficiency. Autonomous networks are seen as a key way to achieve these goals. This Catalyst project will demonstrate how CSPs can use autonomous networks to anticipate customer service degradation and improve customer experience ahead of time. The project will use zero-touch 5G network operations to enable an autonomous customer experience index (CEI) based on perceived quality of service metrics from real users. The CEI will be processed using state-of-the-art digital twin technology and machine learning algorithms for service orchestration. The project will also develop new use cases for improving network operation, optimizing the network for sustainability, and including the concept of digital twin for the network. The project is expected to have a significant impact on the telecom industry. It will help to improve customer experience, reduce operational costs, and make networks more sustainable. The project will also help to pave the way for the future of autonomous networks.