CSPs are investing over $200 billion annually between 2023 and 2030. Yet many capital investments still don't fully reflect real customer needs. This Catalyst solves that challenge with an AI-powered, blockchain-based solution that brings customer experience to the center of every decision. The solution collects real-time connectivity insights from end-user devices, capturing performance from each consenting customer. It uses blockchain to compensate users transparently through an accountable data exchange. This allows CSPs more insight into how people use connectivity, and a clearer understanding of pain-points. This data can be supported by more conventional information such as insights from CSP mobile apps and services. The ultimate aim is to detect issues earlier, resolve complaints faster, and prioritize upgrades that make the biggest impact. The system then uses AI and machine learning models to analyze the data, detect problems and recommend targeted, cost-effective actions. This helps CSPs improve network performance while investing based on usage trends. These capabilities are vital as generative AI drives traffic growth, especially in video and uplink-heavy use cases. By shifting focus from network metrics to customer perception, CSPs can improve retention, reduce churn, and increase satisfaction. Typical applications include strategic investment planning, proactive quality improvements, cloud diagnostics, and accelerated complaint resolution. The project follows TM Forum standards, including those on AI use cases (GB1002), data governance (GB1023), business architecture (GB1007), and blockchain (TR279). The objective is a minimum increase of 15% in customer retention, 20% faster issue resolution, and 10% CAPEX savings. Crucially, these improvements will not come at the expense of service quality. This Catalyst enables CSPs to invest where it truly matters — in delivering better experiences to their customers.