Aggaros-STICK&PLAY-Business Process Framework

Company: Aggaros
Product Title: Aggaros STICK&PLAY
Product Version: Version 3 Satuna
Frameworx Version: Version 13
Business Process Framework version: Version 13
Information Framework version: Version 13
Assessment Completion Date: March 2014
Detailed Certification Report: Aggaros STICK&PLAY Version 3 Satuna Certification Report

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the product listed here against Business Process Framework (eTOM) version 13.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment.

Operations Level 2 processes in scope for Aggaros STICK&PLAY Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Product Conformance Summary – Business Process Framework

The following charts gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Aggaros Stick & Play, Business Process Framework Assessment.

Business Process Framework – Conformance Result Summary [1/2]

Business Process Framework – Conformance Result Summary [2/2]

Product Conformance Detailed – Business Process Framework

Aggaros Stick&Play Version 3 Satuna Product Business Process Framework (eTOM) Release 12.0 Conformance
L1 / L2 / L3 Process	L3 Process Score [L2 Coverage]	Comments
Level 1: 1.1.1 – Customer Relationship Management
Level 2: 1.1.1.5 – Order Handling	[6/7]
1.1.1.5.1 – Determine Customer Order Feasibility	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.2 – Authorize Credit	N/A	*Not assessed.*
1.1.1.5.4 – Track & Manage Customer Order Handling	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.5 – Complete Customer Order	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.6 – Issue Customer Orders	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.7 – Report Customer Order Handling	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.8 – Close Customer Order	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.6 – Problem Handling	[5/6]
1.1.1.6.1 – Isolate Customer Problem	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.2 – Report Customer Problem	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.3 – Track & Manage Customer Problem	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.4 – Close Customer Problem Report	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.5 – Create Customer Problem Report	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.6 – Correct & Recover Customer Problem	N/A	Not assessed.
Level 2: 1.1.1.18 – Customer Interaction Management	[7/7]
1.1.1.18.1 – Create Customer Interaction	N/A	Not assessed.
1.1.1.18.2 – Update Customer Interaction	N/A	Not assessed.
1.1.1.18.3 – Close Customer Interaction	N/A	Not assessed.
1.1.1.18.4 – Log Customer Interaction	N/A	Not assessed.
1.1.1.18.5 – Notify Customer	N/A	Not assessed.
1.1.1.18.6 – Track and Manage Customer Interaction	N/A	Not assessed.
1.1.1.18.7 – Report Customer Interaction	N/A	Not assessed.
1.1.1.18.8 – Authenticate User	N/A	Not assessed.
1.1.1.18.9 – Customer Interface Management	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 1: 1.1.2 – Service Management & Operations
Level 2: 1.1.2.1 – SM&O Support & Readiness	[1/5]
1.1.2.1.1 – Manage Service Inventory	N/A	Not assessed.
1.1.2.1.2 – Enable Service Configuration & Activation	N/A	Not assessed.
1.1.2.1.3 – Support Service Problem Management	4.7	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.1.2.1.4 – Enable Service Quality Management	N/A	Not assessed.
1.1.2.1.5 – Support Service & Specific Instance Rating	N/A	Not assessed.
Level 2: 1.1.2.2 – Service Configuration & Activation	[6/9]
1.1.2.2.1 – Design Solution	N/A	Not assessed.
1.1.2.2.2 – Allocate Specific Service Parameters to Services	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.3 – Track & Manage Service Provisioning	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.4 – Implement, Configure & Activate Service	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.5 – Test Service End-to-End	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.7 – Issue Service Orders	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.8 – Report Service Provisioning	0	Not assessed.
1.1.2.2.9 – Close Service Order	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.10 – Recover Service	0	Not assessed.
Level 1: 1.1.3 – Resource Management & Operations
Level 2: 1.1.3.2 – Resource Provisioning	[1/9]
1.1.3.2.1 – Allocate & Install Resource	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.3.2.2 – Configure & Activate Resource	N/A	Not assessed.
1.1.3.2.3 – Test Resource	N/A	Not assessed.
1.1.3.2.5 – Track & Manage Resource Provisioning	N/A	Not assessed.
1.1.3.2.6 – Report Resource Provisioning	N/A	Not assessed.
1.1.3.2.7 – Close Resource Order	N/A	Not assessed.
1.1.3.2.8 – Issue Resource Orders	N/A	Not assessed.
1.1.3.2.9 – Recover Resource	N/A	Not assessed.

Report Misuse: Frameworx conformance is an important part of enabling the communications industry maintains profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.

Training & Certification

Business Process Framework Assessment Summary

Scope of Assessment – Business Process Framework Footprint

Product Conformance Summary – Business Process Framework

Product Conformance Detailed – Business Process Framework

Aggaros Stick&Play Version 3 Satuna Product

Training & Certification