Conformance Certification: Ericsson CBiO
Company: Ericsson
Product Title: Ericsson Charging & Billing in One (CBiO)
Product Version: V3.X
Frameworx Version: Version 13.0
Business Process Framework version: Version 13.0
Assessment Completion Date: August 2014
Detailed Certification Report: Ericsson CBiO Frameworx 13.0 Conformance Certification Report
Program | Type | Downloads |
---|---|---|
Fx13.0eTOMMapping_1.1.1CustomerRelationshipManagement | Download | |
Fx13.0eTOMMapping_1.1.2ServiceManagement | Download | |
Fx13.0eTOMMapping_1.1.3ResourceManagement | Download | |
Fx13.0eTOMMapping_1.1.4SupplierPartnerRelationshipManagement | Download |
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-assessment of the product listed here against Business Process Framework (eTOM) version 13.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figures represent the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment.
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes
Product Conformance Summary – Business Process Framework
The following charts give an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Ericsson CBiO, Business Process Framework Assessment.
Product Conformance Detailed – Business Process Framework
Ericsson CBIOFrameworx 13.0 Business Process Framework Conformance Scores |
||
Process | Conformance Score | Comments |
1.1.1.1 – CRM – Support & Readiness | ||
1.1.1.1.1 – Support Customer Interface Management |
4.0 |
Partially Conformant |
1.1.1.1.2 – Support Order Handling |
4.3 |
Partially Conformant |
1.1.1.1.3 – Support Problem Handling |
3.5 |
Partially Conformant |
1.1.1.1.5 – Support Retention & Loyalty |
4.0 |
Partially Conformant |
1.1.1.1.6 – Support Marketing Fulfillment |
N/A |
This process was not submitted for assessment. |
1.1.1.1.7 – Support Selling |
3.5 |
Partially Conformant |
1.1.1.1.8 – Support Customer QoS/SLA |
4.3 |
Partially Conformant |
1.1.1.1.9 – Manage Campaign |
N/A |
This process was not submitted for assessment. |
1.1.1.1.10 – Manage Customer Inventory |
3.3 |
Partially Conformant |
1.1.1.1.11 – Manage Product Offering Inventory |
3.3 |
Partially Conformant |
1.1.1.1.12 – Manage Sales Inventory |
4.1 |
Partially Conformant |
1.1.1.1.13 – Support Bill Invoice Management |
5 |
Fully Conformant |
1.1.1.1.14 – Support Bill Payments & Receivables Management |
5 |
Fully Conformant |
1.1.1.1.15 – Support Bill Inquiry Handling |
5 |
Fully Conformant |
1.1.1.1.16 – Support Charging |
5 |
Fully Conformant |
1.1.1.1.17 – Support Manage Billing Events |
5 |
Fully Conformant |
1.1.1.1.18 – Support Manage Balance |
5 |
Fully Conformant |
1.1.1.3 – Marketing Fulfillment Response |
||
1.1.1.3.1 – Issue & Distribute Marketing Collaterals |
5 |
Fully Conformant |
1.1.1.3.2 – Track Leads |
N/A |
This process was not submitted for assessment. |
1.1.1.5 – Order Handling |
||
1.1.1.5.1 – Determine Customer Order Feasibility |
5 |
Fully Conformant |
1.1.1.5.2 – Authorize Credit |
5 |
Fully Conformant |
1.1.1.5.4 – Track & Manage Customer Order Handling |
5 |
Fully Conformant |
1.1.1.5.5 – Complete Customer Order |
5 |
Fully Conformant |
1.1.1.5.6 – Issue Customer Orders |
5 |
Fully Conformant |
1.1.1.5.7 – Report Customer Order Handling |
4.3 |
Partially Conformant |
1.1.1.5.8 – Close Customer Order |
5 |
Fully Conformant |
1.1.1.6 – Problem Handling |
||
1.1.1.6.1 – Isolate Customer Problem |
3.6 |
Partially Conformant |
1.1.1.6.2 – Report Customer Problem |
4.5 |
Partially Conformant |
1.1.1.6.3 – Track & Manage Customer Problem |
4.0 |
Partially Conformant |
1.1.1.6.4 – Close Customer Problem Report |
3.2 |
Partially Conformant |
1.1.1.6.5 – Create Customer Problem Report |
3.7 |
Partially Conformant |
1.1.1.6.6 – Correct & Recover Customer Problem |
3.6 |
Partially Conformant |
1.1.1.10 – Bill Invoice Management |
||
1.1.1.10.1 – Apply Pricing, Discounting, Adjustments & Rebates |
5 |
Fully Conformant |
1.1.1.10.2 – Create Customer Bill Invoice |
5 |
Fully Conformant |
1.1.1.10.3 – Produce & Distribute Bill |
3.4 |
Partially Conformant |
1.1.1.11 – Bill Payments & Receivables Management |
||
1.1.1.11.1 – Manage Customer Billing |
5 |
Fully Conformant |
1.1.1.11.2 – Manage Customer Payments |
5 |
Fully Conformant |
1.1.1.11.3 – Manage Customer Debt Collection |
4.4 |
Partially Conformant |
1.1.1.12 – Bill Inquiry Handling |
||
1.1.1.12.1 – Create Customer Bill Inquiry Report |
5 |
Fully Conformant |
1.1.1.12.2 – Assess Customer Bill Inquiry Report |
5 |
Fully Conformant |
1.1.1.12.3 – Authorize Customer Bill Invoice Adjustment |
5 |
Fully Conformant |
1.1.1.12.4 – Track & Manage Customer Bill Inquiry Resolution |
3.9 |
Partially Conformant |
1.1.1.12.5 – Report Customer Bill Inquiry |
5 |
Fully Conformant |
1.1.1.12.6 – Close Customer Bill Inquiry Report |
5 |
Fully Conformant |
1.1.1.13 – Charging |
||
1.1.1.13.1 – Perform Rating |
5 |
Fully Conformant |
1.1.1.13.2 – Apply Rate Level Discounts |
5 |
Fully Conformant |
1.1.1.13.3 – Aggregate Items For Charging |
5 |
Fully Conformant |
1.1.1.13.4 – Manage Customer Charging Hierarchy |
5 |
Fully Conformant |
1.1.1.13.5 – Provide Advice of Charge/Rate |
5 |
Fully Conformant |
1.1.1.14 – Manage Billing Events |
||
1.1.1.14.1 – Enrich Billing Events |
5 |
Fully Conformant |
1.1.1.14.2 – Guide Billing Events |
5 |
Fully Conformant |
1.1.1.14.3 – Mediate Billing Events |
5 |
Fully Conformant |
1.1.1.14.4 – Report Billing Event Records |
5 |
Fully Conformant |
1.1.1.15 – Manage Balances |
||
1.1.1.15.1 – Manage Balance Containers |
5 |
Fully Conformant |
1.1.1.15.2 – Manage Balance Policies |
5 |
Fully Conformant |
1.1.1.15.3 – Manage Balance Operations |
5 |
Fully Conformant |
1.1.1.15.4 – Authorize Transaction Based on Balance |
5 |
Fully Conformant |
1.1.1.16 – Customer Management |
||
1.1.1.16.1 – Enable Retention & Loyalty |
4.6 |
Partially Conformant |
1.1.1.16.2 – Establish Customer Relationship |
5 |
Fully Conformant |
1.1.1.16.3 – Re-establish Customer Relationship |
5 |
Fully Conformant |
1.1.1.16.4 – Terminate Customer Relationship |
5 |
Fully Conformant |
1.1.1.18 – Customer Interaction Management |
||
1.1.1.18.1 – Create Customer Interaction |
5 |
Fully Conformant |
1.1.1.18.2 – Update Customer Interaction |
5 |
Fully Conformant |
1.1.1.18.3 – Close Customer Interaction |
5 |
Fully Conformant |
1.1.1.18.4 – Log Customer Interaction |
5 |
Fully Conformant |
1.1.1.18.5 – Notify Customer |
5 |
Fully Conformant |
1.1.1.18.6 – Track and Manage Customer Interaction |
5 |
Fully Conformant |
1.1.1.18.7 – Report Customer interaction |
5 |
Fully Conformant |
1.1.1.18.8 – Authenticate User |
5 |
Fully Conformant |
1.1.1.18.9 – Customer Interface Management |
4.8 |
Partially Conformant |
1.1.2.1 – SM&O Support & Readiness |
||
1.1.2.1.1 – Manage Service Inventory |
N/A |
This process was not submitted for assessment. |
1.1.2.1.2 – Enable Service Configuration & Activation |
3.4 |
Partially Conformant |
1.1.2.1.3 – Support Service Problem Management |
N/A |
This process was not submitted for assessment. |
1.1.2.1.4 – Enable Service Quality Management |
N/A |
This process was not submitted for assessment. |
1.1.2.1.5 – Support Service & Specific Instance Rating |
5 |
Fully Conformant |
1.1.2.5 – Service Guiding & Mediation |
||
1.1.2.5.1 – Mediate Service Usage Records |
5 |
Fully Conformant |
1.1.2.5.3 – Report Service Usage Records |
5 |
Fully Conformant |
1.1.2.5.4 – Guide Resource Usage Records |
5 |
Fully Conformant |
1.1.3.1 – RM&O Support & Readiness |
||
1.1.3.1.1 – Enable Resource Provisioning |
4.2 |
Partially Conformant |
1.1.3.1.2 – Enable Resource Performance Management |
N/A |
This process was not submitted for assessment. |
1.1.3.1.3 – Support Resource Trouble Management |
N/A |
This process was not submitted for assessment. |
1.1.3.1.4 – Enable Resource Data Collection & Distribution |
N/A |
This process was not submitted for assessment. |
1.1.3.1.5 – Manage Resource Inventory |
4.7 |
Partially Conformant |
1.1.3.1.7 – Manage Logistics |
N/A |
This process was not submitted for assessment. |
1.1.4.1 – S/PRM Support & Readiness |
||
1.1.4.1.1 – Support S/P Requisition Management |
N/A |
This process was not submitted for assessment. |
1.1.4.1.2 – Support S/P Problem Reporting & Management |
5 |
Fully Conformant |
1.1.4.1.3 – Support S/P Performance Management |
N/A |
This process was not submitted for assessment. |
1.1.4.1.4 – Support S/P Settlements & Payments Management |
5 |
Fully Conformant |
1.1.4.1.5 – Support S/P Interface Management |
5 |
Fully Conformant |
1.1.4.1.6 – Manage Supplier/Partner Inventory |
5 |
Fully Conformant |
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