Product Title: Etiya Telaura CRM Suite V5.0
Product Version: V5.0
Frameworx Version: Version 13.0
Business Process Framework version: Version 13.0
Information Framework version: Version 13.0
Assessment Completion Date: May 2014
Detailed Certification Report: Etiya Telaura Version 5.0 Detailed Conformance Report
Telaura CRM Suite is an integrated CRM collection for large scale communication service providers which manages leads, customers, products, campaigns and orders. Telaura’s core modules are Customer and Account Management, Product Catalog Management, Lead Management, Campaign Management and Order Management. These modules are readily integrated to each other to facilitate most common business interactions of a service provider like selling, ordering, churn and retention. The business processes are implemented using TM Forum’s Business Process Framework so that any service provider willing to follow best practices and internationally accepted standards will be able to implement Telaura CRM Suite in its eco-system easily.
With its approved service oriented approach, Telaura CRM Suite offers a very fast time-to-market, enhanced data visibility, decreased operational costs and improved performance. Award winning, Telaura CRM Suite assures that systems and processes can be built on in future, easing the effort needed to keep up with the fast evolution of communications today.
Summary Results: Business Process Framework; Information Framework
Detailed Certification Results: Etiya Telaura Version 5.0 Detailed Conformance Report